Network Operations Center Technician (NOC)

Monitor and support enterprise network infrastructure by identifying, triaging, and escalating network incidents while performing Tier 1 troubleshooting and maintaining accurate incident documentation. Coordinate with internal teams, technicians, carriers, and customers to help ensure timely resolution and reliable network operations.

Required Skills

• Monitor enterprise-grade network management systems (e.g., SolarWinds)
• Identify alarms, performance degradation, and anomalous behavior
• Validate alerts and distinguish false positives from service-impacting events
• Incident Management
• Create, update, and manage trouble tickets in systems such as ServiceNow, Jira, or Remedy
• Perform initial triage to determine severity, impact, and escalation path
• Escalate incidents in accordance with documented runbooks and SLAs
• Maintain accurate timestamps and event logs for auditability
• Technical Troubleshooting (Tier 1 Scope)

Benefits

• Medical, dental, and vision insurance with 100% employer-paid premiums
• Medical coverage includes HRA / HSA / FSA options
• 100% employer-paid life insurance, AD&D, short-term and long-term disability
• 3 weeks paid PTO annually
• 401(k) with immediate vesting and company match up to 6%
• 11 paid federal holidays