Junior Cloud Operations and Customer Support Engineer

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Junior Cloud Operations and Customer Support Engineer

Springfield, VA

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**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**


As a Junior Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Junior Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO. 

Job Description:


In this role, you will join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You’ll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Key Responsibilities:

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance


• Respond to and resolve customer issues, providing top-tier technical support and customer service


• Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment


• Monitor applications to identify and address performance or availability issues


• Continuously assess application infrastructure for scalability and performance improvements.


• Develop and maintain detailed documentation for application support procedures.

What You'll Need

Education and Experience:

• Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience


• 2+ years of experience in IT, with a strong focus on cloud operations and customer support

Required Skills:

• Proficiency in AWS cloud services and infrastructure management


• Exceptional troubleshooting and problem-solving abilities


• Experience delivering customer-focused technical support


• Knowledge of Linux distributions (e.g., RedHat, CentOS).


• Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).


• Excellent communication and teamwork skills.

Additional Information

• All your information will be kept confidential according to EEO guidelines.


• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120-$130k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.


• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals.  As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience.  Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.