Network Operations Center Technician/NOC Level 2

U.S. citizenship, Cleared (Full scope poly) Full-time, AWAITING FUNDING. ($42 - $55 an hour)

Role Details
• Monday - Friday (9 to 5)
• Location: Columbia Md.
• Experience Level: Tier 2

Required Skills
• Prior experience NOC/SOC. Monitor enterprise-grade network management systems (e.g., SolarWinds)
• Identify alarms, performance degradation, and anomalous behavior
• Validate alerts and distinguish false positives from service-impacting events
Incident Management
• Create, update, and manage trouble tickets in systems such as ServiceNow, Jira, or Remedy
• Perform initial triage to determine severity, impact, and escalation path
• Escalate incidents in accordance with documented runbooks and SLAs
• Maintain accurate timestamps and event logs for auditability

Technical Troubleshooting (Tier 2 Scope)
• Perform basic Layer 2 diagnostics:
o Interface status verification
o Remote power cycling
o Loopback testing
o Port resets
o Fiber/copper connectivity validation
• Review device logs and interface statistics
• Identify when escalation to Tier 2/Engineering is required
Communication & Coordination
• Act as primary operational contact during incidents
• Provide timely, clear status updates to internal teams and customers
• Coordinate with field technicians, carriers, and third-party providers
• Participate in bridge calls during high-severity outages

Preferred: Some Cisco or Juniper

Documentation & Process Discipline
• Maintain detailed incident notes and resolution summaries
• Update internal knowledge base and runbooks as needed
• Follow established change management and escalation procedures
• Support compliance and audit documentation requirements


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