VIP Support/Customer Engagement - Mid

CUSTOMER MIGRATION & NETWORK CONNECTIVITY.

• conduct technical exchange meetings with customers prior to connecting to CESO services and migration of data.
• coordinate with other CESO vendors and\or Government offices to successfully onboard new customers, networks, and data onto the CESO network with seamless transition.
• develop, implement, and deliver supporting processes to facilitate migrations and connections, to include process improvements.

CUSTOMER EXPERIENCE MANAGEMENT.

• coordinate monthly, bi-annual, and annual engagements with customers through meetings, conferences, and surveys to determine customer satisfaction with CESO products and services as well as conduct requirements gathering sessions.
• provide detailed minutes of meetings, conferences, and survey outcomes and requirements listings. The Contractor will also provide detailed analysis of customer survey results and suggestions for improvements.
• conduct ad hoc outreach activities based on their or the Government's observation of a specific customer or community issue.

CUSTOMER TRAINING.

• work closely with all functional areas of the CESO Program to develop and maintain training, conference, briefing, and "leave behind" materials for CESO customers.
• will also provide training of specific systems or applications to customers both in scheduled forums and on an ad hoc in-person basis.
• Provide basic End User training when deploying the cloud desktop IAW CESO procedures.

VIP SUPPORT.

• provide VIP support to defined customers provided by CESO, Deputy Chief Information Officer (DCIO) Cybersecurity, and/or DoD Special Access Program Central Office (SAPCO).
• VIP support is defined as Tier 2 and Tier 3 one-on-one, hands on support with specific CESO end-users.
• leverage all CESO functional areas in order to support and resolve end-user issues/problems.
• assist in HW and SW replacement activities for VIP end-users and non-VIP end-users during full scale refresh efforts.
• performed locally throughout the National Capital Region (NCR).

If you want to apply for this job please Contact Us Or send an email to HR@rmantras.com

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