Operations Analyst

Company Overview:
For over 25 years, Edgesource Corporation has served as an innovative technology service provider for the Department of Defense (DOD), Department of Homeland Security (DHS), Department of State (DOS), the U.S. Intelligence Community, Law Enforcement, and other federal, state, and commercial clients locally, nationally, and abroad. From providing boutique technical solutions in support of the DOD Counter Unmanned Aerial Systems (CUAS) mission set to addressing the most critical Cybersecurity threats facing our nation as a prime contractor with the DHS Cybersecurity & Infrastructure Security Agency (CISA), a career at Edgesource is an opportunity to do meaningful, interesting, and impactful work.

Position Summary

The Operations Analyst supports daily operational, administrative, and employee engagement functions to ensure efficient internal processes and positive employee experience. This role serves as a central point of coordination across departments, supporting reporting, compliance, onboarding, facilities, communications, and engagement initiatives.

Key Responsibilities

Employee Engagement & Recognition

• Select and source employee recognition gifts and communications for anniversaries, birthdays, and achievements.
• Assemble and package welcome boxes for new hires.
• Support planning of corporate events and outings.
• Manage distribution of employee engagement surveys and annual registration for Top Workplaces awards.

Corporate Communications & Social Media

• Develop and implement strategies for company-wide announcements to ensure timely and accurate dissemination of information.
• Coordinate with departments to gather relevant updates and content for monthly corporate newsletters.
• Create, curate, and schedule engaging content for company social media platforms, and measure engagement across platforms.
• Maintain and update content on the company SharePoint Intranet, ensuring information is accurate, current, and organized for easy access.

Onboarding & Offboarding Access Management

• Coordinate and issue company assets and access credentials for new hires.
• Maintain accurate records of assets and access permissions, including timely updates and revocations.
• Manage the ordering and distribution of employee supplies to ensure timely delivery.
• Own the asset assignment and retrieval process upon employee start and separations.

Facilities & Office Administration

• Facilitate communication between building management and corporate staff to ensure timely execution and resolution of issues at office.
• Monitor and maintain inventory levels of office supplies. Respond to employee requests for specific supplies and ensure prompt and accurate fulfillment.
• Coordinate and manage the shipping process for outgoing products, including scheduling shipments, preparing documentation, and ensuring compliance with shipping regulations.
• Track and monitor shipments to ensure on-time delivery and address any issues that arise during transit.
• Ad-hoc project and operations support requests as necessary
• Maintain Operations email inbox, acting as the first line of support to employees, categorizing, and assigning requests to relevant parties

Requirements:

• Bachelor's degree or Associate's degree in a related field preferred; equivalent combination of education and relevant experience will be considered.
• Comfortable knowledge of Microsoft Office Suite, including SharePoint, PowerPoint and Visio
• Familiarity with Atlassian products (Jira, Confluence)
• Understanding of process flows and process optimization
• Excellent written and verbal communication skills
• Ability to identify urgency and prioritize work accordingly
• On-site: 3-5 days and Remote: 1-2 days

Working at Edgesource:
As an ISO 9001:2015 certified and CMMI Level 3 appraised small business, Edgesource specializes in providing a variety of technical solutions to include software development, database services, enterprise networking, data center virtualization, and management support. We are always seeking top-talent to join our team in helping to address the most critical technical challenges facing our nation.

At Edgesource, we understand that our employees are our greatest asset, and as such we offer a wide array of benefits to support the well-being of our staff to include:

- Flexible PTO Policy + 11 Paid Holidays -
- Flexible Work Schedules (Remote / Hybrid) -
- Medical / Dental / Vision / Flexible Spending Account (FSA) -
- 401k Plan with Match -
- Tuition & Professional Development Support -
- Commuter Benefits -
- Bonus & Employee Referral Programs -
- Career Growth Opportunities -

Disclaimer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Edgesource is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact our Recruiting Department by email at recruiting@edgesource.com or by phone at (703) 837-0550.