IT Field Support Specialist

Who are we?

Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems.  We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives.

Why Independent Software?

We are focused on continual learning and evolution.  We don’t do things because “that’s the way we’ve always done things”; we listen to our employees and adapt to the changing marketplace.  We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer’s mission.

We’ve been profitable year after year.  We’re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do.  We focus on recruiting talented people, treating them right, and then allowing them to do what they do best.  No red tape.  No micromanagement.  Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better.

Top Reasons to Work at Independent Software:

• 
  Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all our vendors.
  
• 
  You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.
  
• 
  Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.
  
• 
  We're constantly researching and implementing the latest technology, so you've always got the right tools at your disposal.
  
• 
  As we've grown, we've retained that small company feel. When we say we have an open-door policy, we actually mean it.
  
• 
  Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.
  
• 
  Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.
  
• 
  The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.
  
• 
  We have a history of great achievement, and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.
  
• 
  We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.
  

Benefits:

• 
  Competitive salary
  
• 
  Company Sponsored Health, Dental, and Vision Insurance plans
  
• 
  Company Paid Long Term Disability, Short Term Disability and Life Insurance
  
• 
  Employee Assistance Program
  
• 
  Your retirement plan is an important benefit you shouldn’t overlook. We offer a 401(k) Profit Sharing Plan and Trust that offers a powerful way to enhance your long-term financial well-being by investing in yourself. We offer immediate eligibility and company matching.
  
• 
  A generous Paid Time Off and Holiday package
  
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  Paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.
  
• 
  We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.
   
  Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

IT Field Support Specialist

Columbia, MD

Full Time

Hardware Engineering

Mid Level

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What You Will Do:

As an IT Field Support Specialist at Independent Software, you will play a critical role in delivering hands-on and remote technical support across a range of IT systems. You’ll work directly with users and infrastructure to resolve Tier 2 and Tier 3 issues related to workstations, servers, printers, peripherals, and teleconferencing equipment. From conducting site surveys and preparing engineering plans to installing systems and training personnel, your work ensures the reliability and readiness of IT resources in mission-critical environments.

Key Responsibilities:
 

• Conduct site surveys and document existing configurations and user requirements
• Analyze hardware needs and prepare detailed specifications for acquisitions
• Develop and manage hardware installation schedules
• Create engineering plans and technical design packages for site installations
• Prepare detailed configuration drawings and installation/test reports
• Configure and troubleshoot computers, communication devices, and peripherals
• Install and maintain workstations, servers, printers, teleconferencing equipment, and related cabling
• Maintain fiber optic modems, multiplexers, Ethernet cables, and telephone systems
• Train on-site personnel on hardware usage and maintenance
• Build custom interconnecting cables as required
• Update technical drawings using AutoCAD
• Provide high-level support both remotely and on-site with minimal supervision

Required Skills and Qualifications:
 

• Strong hands-on skills in installing, repairing, and troubleshooting computer hardware and peripherals
• Proficiency in configuring and maintaining Windows operating systems (Windows 7 and 10)
• Familiarity with Active Directory security and group policies
• Experience installing software applications, antivirus tools, and system patches
• Ability to read and interpret technical manuals and schematics
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
• Excellent communication and interpersonal skills for working with end users and technical teams
• Strong time management skills and the ability to handle multiple priorities
• Comfortable working independently and providing remote user support

Education and Experience:
 

• Minimum: High school diploma or GED with 5 years of relevant IT support experience
• Equivalent: Associate’s degree with 2 years of experience in similar IT field roles

Clearance Requirement:
 

• Must possess an active TS/SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software:

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
When you join us, you will:

• Support critical national security missions that matter
• Be part of a close-knit, employee-first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work-life balance

Ready to take the next step in your career? Join us and be part of something bigger.

Apply today.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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