Job Requirements
Colorado Springs, CO
Secret Polygraph None
Career Level not specified
Salary not specified
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Job Description
Company: Prime to Space Force
Position: Voice systems Administration
Location: Onsite Colorado Springs
Clearance: Active Secret
Key Responsibilities
• Provide deskside support, placement, and basic troubleshooting for VoIP/VoSIP devices.
• Submit service tickets and elevate incidents/requests as needed.
• Coordinate with provisioning authorities during installation of new VoIP/VoSIP devices.
• Install new software releases, system upgrades, patches, and resolve software‑related issues affecting Cisco Unified Communications Manager (UCM).
• Perform system backups and recovery; maintain system data files and configurations to ensure data integrity.
• Create, maintain, and troubleshoot client endpoints within UCM, including software‑defined and physical device configurations.
• Monitor system performance, identify issues, and maintain operational stability.
• Apply established concepts, processes, and procedures to assigned tasks under general supervision.
Required Qualifications
• 4-6 years of experience with Cisco Call Manager.
• Cisco Unified Communications Manager (CUCM) certification required.
• 6-10 years of overall systems administration experience.
• Experience supporting secure voice systems (VoIP/VoSIP) in enterprise or government environments.
• Strong troubleshooting skills and familiarity with ticketing systems.
• Ability to follow established procedures and work within a team environment.
Position: Voice systems Administration
Location: Onsite Colorado Springs
Clearance: Active Secret
Key Responsibilities
• Provide deskside support, placement, and basic troubleshooting for VoIP/VoSIP devices.
• Submit service tickets and elevate incidents/requests as needed.
• Coordinate with provisioning authorities during installation of new VoIP/VoSIP devices.
• Install new software releases, system upgrades, patches, and resolve software‑related issues affecting Cisco Unified Communications Manager (UCM).
• Perform system backups and recovery; maintain system data files and configurations to ensure data integrity.
• Create, maintain, and troubleshoot client endpoints within UCM, including software‑defined and physical device configurations.
• Monitor system performance, identify issues, and maintain operational stability.
• Apply established concepts, processes, and procedures to assigned tasks under general supervision.
Required Qualifications
• 4-6 years of experience with Cisco Call Manager.
• Cisco Unified Communications Manager (CUCM) certification required.
• 6-10 years of overall systems administration experience.
• Experience supporting secure voice systems (VoIP/VoSIP) in enterprise or government environments.
• Strong troubleshooting skills and familiarity with ticketing systems.
• Ability to follow established procedures and work within a team environment.
group id: cxjudgpa
