Job Requirements
Columbia, MD
Top Secret/SCI Full Scope Polygraph
Entry Level (less than 2 yrs experience)
Salary not specified
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Job Description
U.S. citizenship, TS/SCI - Full scope poly
Role Details
• Shift: 24x7 coverage, 12 hour shifts
Shift needed -1st week - Mon/Wed/Fri, 2nd week Tue/Thurs, (7pm - 7am, some holidays required)
• Location: Columbia Md.
• Experience Level: Entry to Mid-Level, We will train you.
Required Skills
• Monitor enterprise-grade network management systems (e.g., SolarWinds)
• Identify alarms, performance degradation, and anomalous behavior
• Validate alerts and distinguish false positives from service-impacting events
Incident Management
• Create, update, and manage trouble tickets in systems such as ServiceNow, Jira, or Remedy
• Perform initial triage to determine severity, impact, and escalation path
• Escalate incidents in accordance with documented runbooks and SLAs
• Maintain accurate timestamps and event logs for auditability
Technical Troubleshooting (Tier 1 Scope)
• Perform basic Layer 1–2 diagnostics:
o Interface status verification
o Remote power cycling
o Loopback testing
o Port resets
o Fiber/copper connectivity validation
• Review device logs and interface statistics
• Identify when escalation to Tier 2/Engineering is required
Communication & Coordination
• Act as primary operational contact during incidents
• Provide timely, clear status updates to internal teams and customers
• Coordinate with field technicians, carriers, and third-party providers
• Participate in bridge calls during high-severity outages
Documentation & Process Discipline
• Maintain detailed incident notes and resolution summaries
• Update internal knowledge base and runbooks as needed
• Follow established change management and escalation procedures
• Support compliance and audit documentation requirements
Weekday
- $38-$42/hr
- Free medical benefits
- 401K (Optional)
Role Details
• Shift: 24x7 coverage, 12 hour shifts
Shift needed -1st week - Mon/Wed/Fri, 2nd week Tue/Thurs, (7pm - 7am, some holidays required)
• Location: Columbia Md.
• Experience Level: Entry to Mid-Level, We will train you.
Required Skills
• Monitor enterprise-grade network management systems (e.g., SolarWinds)
• Identify alarms, performance degradation, and anomalous behavior
• Validate alerts and distinguish false positives from service-impacting events
Incident Management
• Create, update, and manage trouble tickets in systems such as ServiceNow, Jira, or Remedy
• Perform initial triage to determine severity, impact, and escalation path
• Escalate incidents in accordance with documented runbooks and SLAs
• Maintain accurate timestamps and event logs for auditability
Technical Troubleshooting (Tier 1 Scope)
• Perform basic Layer 1–2 diagnostics:
o Interface status verification
o Remote power cycling
o Loopback testing
o Port resets
o Fiber/copper connectivity validation
• Review device logs and interface statistics
• Identify when escalation to Tier 2/Engineering is required
Communication & Coordination
• Act as primary operational contact during incidents
• Provide timely, clear status updates to internal teams and customers
• Coordinate with field technicians, carriers, and third-party providers
• Participate in bridge calls during high-severity outages
Documentation & Process Discipline
• Maintain detailed incident notes and resolution summaries
• Update internal knowledge base and runbooks as needed
• Follow established change management and escalation procedures
• Support compliance and audit documentation requirements
Weekday
- $38-$42/hr
- Free medical benefits
- 401K (Optional)
group id: 10515136