Yesterday
Top Secret/SCI
Senior Level Career (10+ yrs experience)
Management
University of Maryland, MD (On-Site/Office)
Job Description Summary
The Associate Director of IT Operations is a full-time leadership position responsible for overseeing the operational management and continuous improvement of enterprise information technology systems at ARLIS.
Reporting to the Director of Computational and Information Technologies, this role provides operational oversight of ARLIS’s IT infrastructure, cybersecurity posture, service delivery, and staff performance. The Associate Director plays a key role in ensuring compliance with federal security requirements, and fostering a culture of collaboration, performance, and continuous improvement across all IT functions.
The ideal candidate is a seasoned IT leader with experience managing complex, mission-driven environments, particularly within organizations that include unionized or represented technical staff.
Key Responsibilities
• Provide leadership, vision, and direction for ARLIS IT operations, ensuring secure, reliable, and efficient delivery of all technology services.
• Oversee daily IT operations and staff key performance indicators, including infrastructure, systems administration, cybersecurity, network management, and service desk functions.
• Lead implementation of enterprise IT initiatives and key performance metrics that support ARLIS’s mission, research objectives, and compliance mandates.
• Maintain IT governance frameworks, policies, and standard operating procedures through measured accountability and performance management of ARLIS IT staff. This includes setting standards for ARLIS IT staff to achieve that they will be measured internally during quarterly CMMC 2.0 compliance reviews.
• Manage and mentor IT managers and technical staff, fostering professional growth, operational discipline, and team cohesion.
• Maintain documented weekly staff performance assessments aligned with documented goals set by ARLIS CIT directors and managers.
• Partner with Human Resources and leadership to ensure effective communication and compliance with collective bargaining agreements and workforce policies.
• Oversee technology modernization efforts, assessing emerging tools and systems to enhance operational efficiency and security.
• Ensure compliance with UARC, federal, and institutional technology standards, including cybersecurity and risk management frameworks.
• Develop and maintain key performance indicators (KPIs), dashboards, and operational reports to inform executive decision-making.
• Serve as a liaison among executive leadership, technical teams, HR, and external partners to promote strategic alignment and resource optimization.
• Manage IT budgets and procurement processes to ensure cost-effective and compliant resource utilization.
Physical Demands
• Work is performed primarily in an in-person professional office environment.
• Must be able to operate a computer for extended periods.
• Occasional travel for meetings, site visits, and conferences may be required.
• Must be available for virtual and in-person meetings during standard business hours.
• This is an essential position.
• Occasional work outside standard business hours may be required.
Minimum Qualifications
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Eight (8) or more years of progressive IT management experience, including supervision of professional staff and oversight of technical operations.
• Proven success in leading enterprise-level technology operations or transformation initiatives.
• Demonstrated experience managing or coordinating with unionized or represented technical staff.
• Strong leadership, organizational, and communication skills with the ability to translate technical strategy into actionable outcomes.
• Must be able to obtain a U.S. security clearance. If selected, you must meet the requirements for access to classified information and will be subject to a government security clearance investigation that includes criminal and credit history checks, as well as verification of U.S. citizenship, birth, education, employment, and military history.
Equivalent combinations of education and experience may be considered.
Preferred Qualifications
• Master’s degree in Information Technology, Organizational Leadership, Business Administration, or related field.
• Experience working within a UARC, defense research environment, or other federally funded research setting.
• Certifications such as PMP, ITIL, CISSP, or Prosci Change Management.
• Demonstrated commitment to diversity, equity, inclusion, and accessibility (DEIA) in IT and workforce management practices.
• Experience leading digital transformation and modernization initiatives within complex organizations.
• Active TS/SCI Security Clearance
Knowledge, Skills, and Abilities
• Advanced understanding of enterprise IT operations, cybersecurity, and systems lifecycle management.
• Strategic planning and policy development skills with a results-oriented mindset.
• Strong analytical and problem-solving abilities, with an emphasis on process improvement and performance metrics.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Familiarity with ITSM systems, project management platforms, and collaboration tools (e.g., Microsoft 365, ServiceNow, Jira).
• Commitment to transparent leadership, inclusive management practices, and continuous professional development.
Security Clearance Requirements
• U.S. Citizenship is required due to the nature of work conducted at ARLIS.
• Must be able to obtain and maintain a U.S. Government Security Clearance.
• Employment is contingent upon successful completion of background checks, verification of eligibility to work in the United States, and adherence to UARC security policies.
The Associate Director of IT Operations is a full-time leadership position responsible for overseeing the operational management and continuous improvement of enterprise information technology systems at ARLIS.
Reporting to the Director of Computational and Information Technologies, this role provides operational oversight of ARLIS’s IT infrastructure, cybersecurity posture, service delivery, and staff performance. The Associate Director plays a key role in ensuring compliance with federal security requirements, and fostering a culture of collaboration, performance, and continuous improvement across all IT functions.
The ideal candidate is a seasoned IT leader with experience managing complex, mission-driven environments, particularly within organizations that include unionized or represented technical staff.
Key Responsibilities
• Provide leadership, vision, and direction for ARLIS IT operations, ensuring secure, reliable, and efficient delivery of all technology services.
• Oversee daily IT operations and staff key performance indicators, including infrastructure, systems administration, cybersecurity, network management, and service desk functions.
• Lead implementation of enterprise IT initiatives and key performance metrics that support ARLIS’s mission, research objectives, and compliance mandates.
• Maintain IT governance frameworks, policies, and standard operating procedures through measured accountability and performance management of ARLIS IT staff. This includes setting standards for ARLIS IT staff to achieve that they will be measured internally during quarterly CMMC 2.0 compliance reviews.
• Manage and mentor IT managers and technical staff, fostering professional growth, operational discipline, and team cohesion.
• Maintain documented weekly staff performance assessments aligned with documented goals set by ARLIS CIT directors and managers.
• Partner with Human Resources and leadership to ensure effective communication and compliance with collective bargaining agreements and workforce policies.
• Oversee technology modernization efforts, assessing emerging tools and systems to enhance operational efficiency and security.
• Ensure compliance with UARC, federal, and institutional technology standards, including cybersecurity and risk management frameworks.
• Develop and maintain key performance indicators (KPIs), dashboards, and operational reports to inform executive decision-making.
• Serve as a liaison among executive leadership, technical teams, HR, and external partners to promote strategic alignment and resource optimization.
• Manage IT budgets and procurement processes to ensure cost-effective and compliant resource utilization.
Physical Demands
• Work is performed primarily in an in-person professional office environment.
• Must be able to operate a computer for extended periods.
• Occasional travel for meetings, site visits, and conferences may be required.
• Must be available for virtual and in-person meetings during standard business hours.
• This is an essential position.
• Occasional work outside standard business hours may be required.
Minimum Qualifications
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Eight (8) or more years of progressive IT management experience, including supervision of professional staff and oversight of technical operations.
• Proven success in leading enterprise-level technology operations or transformation initiatives.
• Demonstrated experience managing or coordinating with unionized or represented technical staff.
• Strong leadership, organizational, and communication skills with the ability to translate technical strategy into actionable outcomes.
• Must be able to obtain a U.S. security clearance. If selected, you must meet the requirements for access to classified information and will be subject to a government security clearance investigation that includes criminal and credit history checks, as well as verification of U.S. citizenship, birth, education, employment, and military history.
Equivalent combinations of education and experience may be considered.
Preferred Qualifications
• Master’s degree in Information Technology, Organizational Leadership, Business Administration, or related field.
• Experience working within a UARC, defense research environment, or other federally funded research setting.
• Certifications such as PMP, ITIL, CISSP, or Prosci Change Management.
• Demonstrated commitment to diversity, equity, inclusion, and accessibility (DEIA) in IT and workforce management practices.
• Experience leading digital transformation and modernization initiatives within complex organizations.
• Active TS/SCI Security Clearance
Knowledge, Skills, and Abilities
• Advanced understanding of enterprise IT operations, cybersecurity, and systems lifecycle management.
• Strategic planning and policy development skills with a results-oriented mindset.
• Strong analytical and problem-solving abilities, with an emphasis on process improvement and performance metrics.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Familiarity with ITSM systems, project management platforms, and collaboration tools (e.g., Microsoft 365, ServiceNow, Jira).
• Commitment to transparent leadership, inclusive management practices, and continuous professional development.
Security Clearance Requirements
• U.S. Citizenship is required due to the nature of work conducted at ARLIS.
• Must be able to obtain and maintain a U.S. Government Security Clearance.
• Employment is contingent upon successful completion of background checks, verification of eligibility to work in the United States, and adherence to UARC security policies.
group id: 91122244
