Today
Top Secret/SCI
Mid Level Career (5+ yrs experience)
$90,000 - $100,000
No Traveling
CI Polygraph
IT - Support
Las Cruces, NM (On-Site/Office)
Mission Information Technology Operator (MIT) 24x7 engineering team member; direct support for detection, isolation, and resolution of ground segment problems and serves as first responder for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.
What You’ll Get to Do:
Ensures that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.
Support duties include monitoring, recognition, evaluation, and correction of system and network problems.
Responsible for maintaining a privileged user level of access, across numerous high priority systems.
Daily interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise.
Interprets system documentation and records problems in logging and discrepancy reporting tools
Collects data describing the environment at the time of the failure
Serves as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required
Escalates problems to Tier 2 level as required, perform call-ins as necessary
Coordinates with any required resources across the enterprise to resolve operational issues
Works with other 24x7 engineering crew across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response
Provides necessary mentorship, guidance, and training of entry level engineering crew
Shift work - 12-hour shifts (2 day shifts followed by 2 mid shifts then 4 days off)
You’ll Bring These Qualifications:
TS/SCI Polygraph Clearance and Background Investigation adjudicated within the past 4 years
AA Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR possess the equivalence of 3-5 years direct experience in lieu of a degree
Must have a broad knowledge of high priority systems across a multi-location enterprise
Requires good communication skills in order for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response
Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.
Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification
What You’ll Get to Do:
Ensures that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.
Support duties include monitoring, recognition, evaluation, and correction of system and network problems.
Responsible for maintaining a privileged user level of access, across numerous high priority systems.
Daily interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise.
Interprets system documentation and records problems in logging and discrepancy reporting tools
Collects data describing the environment at the time of the failure
Serves as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required
Escalates problems to Tier 2 level as required, perform call-ins as necessary
Coordinates with any required resources across the enterprise to resolve operational issues
Works with other 24x7 engineering crew across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response
Provides necessary mentorship, guidance, and training of entry level engineering crew
Shift work - 12-hour shifts (2 day shifts followed by 2 mid shifts then 4 days off)
You’ll Bring These Qualifications:
TS/SCI Polygraph Clearance and Background Investigation adjudicated within the past 4 years
AA Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR possess the equivalence of 3-5 years direct experience in lieu of a degree
Must have a broad knowledge of high priority systems across a multi-location enterprise
Requires good communication skills in order for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response
Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.
Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification
group id: 10110693a
