TRAINING COORDINATOR

Training Coordinator

The Training Coordinator will oversee the entire training initiative, ensuring effective resource deployment and alignment with DOE's goals.
Key Duties
Project Management and Coordination

• Serve as the primary point of contact between DOE and the vendor, ensuring alignment between DOE's needs and proposed training solutions.
• Create and maintain a project timeline, identifying key milestones for training delivery across all five boroughs.
• Coordinate logistics for all training sessions, including venue selection (if in-person), virtual platform setup, equipment management, and resource distribution.
• Create multiple tools and avenues to implement user training and support (videos, office hours, quick reference guides, FAQs, training modules, in-person training, on-site support, synchronous and asynchronous resources).

KPI and Progress Reporting

• Develop, monitor, and report on key performance indicators (KPIs) for training effectiveness, including attendance rates, participant engagement, and post-training assessments.
• Provide weekly and monthly progress reports to DOE leadership, including:
  
  • Attendance Tracking: Ensure all users complete the necessary training sessions.
  • Engagement Metrics: Track user participation, including questions asked, feedback received, and participation in interactive activities.
  • Post-Training Assessments: Monitor feedback survey results, quizzes, and knowledge checks to assess training effectiveness and identify areas for improvement.
• Use these metrics to continuously adjust training delivery and refine content.

Quality Assurance and Consistency

• Oversee trainers to ensure consistent content delivery and quality across boroughs.
• Conduct regular check-ins with borough trainers to gather feedback and ensure uniformity in content, approach, and execution.

Training Resource Development

• Collaborate with DOE's IT and instructional design teams to create and refine training materials.
• Ensure all materials (guides, presentations, videos) are up-to-date and accessible to users with varying technical knowledge.
• Develop and distribute job aids, cheat sheets, and FAQs to support post-training needs.

Follow-Up Support Coordination

• Coordinate post-training support through virtual office hours, one-on-one sessions, or helpdesk resources.
• Design and implement a follow-up communication plan to ensure easy access to additional resources and Q&A opportunities.

Minimum Requirements

Experience:

• 6+ years in project management, particularly in coordinating training programs.
• 3+ years developing or refining training materials.

Skills:

• Experience tracking and reporting on training effectiveness (attendance, engagement metrics).
• Proven ability to coordinate logistics and resources for large-scale training (in-person & virtual).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project).
• Strong communication and organizational skills.
• Ability to analyze training performance and adjust strategies based on feedback.
• Experience managing multiple tasks and meeting deadlines.