Field Support Analyst

OCONUS positions: Include $30,000 Cost of Living Allowance (COLA) stipend

Job Description:
We are seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g., Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements:

• Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions

Desired Qualifications:

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Willingness and ability to travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java, or HTML

SCREENING QUESTIONS (Must be completed to nominate to Palantir) :

Where are you physically located?

What is your availability for an MS Teams video interview on an average week?

Do you have any firsthand experience with Palantir products? How recently, and which products?

Are you comfortable operating independently with military customers? Do you have experience working directly with senior officer or enlisted leaders?

Do you have any previous experience training military members on software solutions? Which software? Group setting and/or classroom setting?

Describe your experience in building training material and how you have tailored training of complex systems to meet needs of diverse user groups.

What are your communication strategies to share information with your internal teammates, internal and external stakeholders?

What is your typical troubleshooting process when you run into roadblocks? At what point do you escalate for help?

Have you ever missed a meeting, or missed a deadline? What did you do? Who did you communicate with to inform them of missing this deliverable?

What are your initial expectations for the FSR position?

[If applicable] Are you willing to relocate to [LOCATION]?