ServiceNow (SNOW) Technical Business Analyst

Position Title:
ServiceNow (SNOW) Technical Business Analyst
Location: Springfield, VA
CLEARANCE

• Active Top Secret/SCI Eligible clearance (existing clearance required to start)
• Ability to obtain and maintain a Counterintelligence (CI) Polygraph

NOTE: This is an exclusive Backfill position with this client and is for only one week with him, so it is an Urgent role.

Client Flexibility:
The client is ideally looking for someone with ServiceNow experience. However, candidates with SAP, Mulesoft, or SharePoint experience who are willing to learn ServiceNow post-joining will also be considered. Candidate must have experience with information gathering.
OVERVIEW

• Prepare the organization's business processes for seamless implementation with automated IT solutions.
• Collaborate with stakeholders across the organization to map, engineer, and refine business processes for implementation with the ServiceNow (SNOW) platform.
• Document and transpose stakeholder requirements into technical terminology suitable for execution by SNOW developers.
• Propose innovative solutions using knowledge of SNOW capabilities and recommend software integration points to enhance the tool's effectiveness.
• Document module, process, and sub-process objectives, as well as associated workflows, data fields, integrations, and decision points for all stages of the ticket/activity lifecycle.
• Evaluate established processes to identify inefficiencies and recommend modifications to optimize workflows.
• Assist with requirements verification and validation to ensure pending solutions meet original business requirements.
• Develop and brief process documentation to senior stakeholders, such as user stories, process models, training artifacts, requirement matrices, status briefings, test plans, procedures, etc.
• Assist technical IT teams with process definition and refinement outside of automated workflows as time permits.

QUALIFICATIONS

• Five or more years of combined experience in DoD/IC process engineering, business analysis, governance, ServiceNow developer/administrator, or similar role.
• One or more ServiceNow certifications

Demonstrated expertise in:

• Designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations
• Understanding ServiceNow's functional capabilities in modules like Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc.
• Gathering and documenting clear and concise stakeholder requirements executable by ServiceNow developers
• Aligning workflows with Enterprise governance, policies, procedures, and best business practices
• Working with diverse stakeholders, prioritizing and assigning tasks, tracking and reporting statuses, and briefing senior leadership on progress
• Operating in an Agile environment with knowledge of the software development lifecycle and iterative release schedules
• Developing formal technical documentation such as workflow diagrams, procedures, user stories, SLAs, test plans, roadmaps, briefings, etc.
• Excellent written, verbal, communication, presentation, and training skills
• Ability to articulate new ideas and concepts to technical and non-technical audiences, as well as senior-level executives
• Meets the credential requirements for Cyber IT/Cybersecurity Workforce (CSWF) positions as defined

NICE TO HAVE

• Advanced certifications in ITIL, Project Management, Six Sigma, etc.
• Experience administering or engineering secure Enterprise information systems in areas such as endpoints, networks, servers, virtualization, storage, cybersecurity, cloud, or ITSM
• Understanding of NOW platform API integrations with third-party technologies
• Familiarity with frameworks such as ITIL, Project Management, IT Governance, Software Development Lifecycle, IT Operations Management, and/or IT Service Management

BENEFITS

• 100% paid Medical, Dental & Vision for Our Employee
• 6% 401K match (Vested Immediately)
• 29 Days' PTO
• Flexible Work Schedule
• Tuition/Certification Reimbursement
• Growth Opportunities within an Emerging Defense Company