E01 Site Reliability Engineer IV/Customer Engagement

Start Date: Immediate

EXPANSIA is a service-disabled, veteran-owned small business (SDVOSB) delivering exceptional strategy and technology integration services to the U.S. Federal Government. We support several Department of Defense (DoD) and Federal Agencies across the CONUS.

OVERVIEW

Full-time/Permanent Employee

Location: Dayton, OH

As a Site Reliability Engineer IV, you will work under general supervision to ensure the reliability and performance of systems and applications by addressing technical challenges of moderate scope and complexity. You will leverage your expertise in software development, database management, and container orchestration to evaluate system components, predict failures, and recommend enhancements. Collaborating with cross-functional teams, you will play a key role in improving the reliability of products and processes while supporting the organization's technological infrastructure.

The proposed salary range for this position is $115,190-$146,000. There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility EXPANSIA allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our unique mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and retirement and savings.

RESPONSIBILTIES

• Engage directly with customers to clearly understand their technical requirements and integrate their needs into the onboarding process.
• Facilitate onboarding of new customers, ensuring seamless integration into an Integrated Digital Environment while achieving high customer satisfaction.
• Develop governance, policies, and user manuals
• Evaluate and analyze products and components to predict and address potential failures
• Review product designs to ensure reliability and dependability
• Recommend product design changes or alterations to achieve required reliability levels
• Monitor production system diagnostics and maintenance records to predict and prevent downtime
• Document findings, including results of root cause analysis, and implement necessary changes to maintain product reliability
• Work with engineering and development teams to design and implement reliability improvements
• Determine maintenance requirements and schedules for products
• Review reliability programs and provide evaluations for decision-making
• Conduct Continuous Integration/Continuous Delivery (CI/CD) pipeline testing and optimization to ensure robust software delivery
• Develop and manage container orchestration platforms such as Kubernetes (K8s) to enhance system scalability and reliability
• Ensure 100% of planned hours are worked and recorded
• Identify and forward to your leadership any opportunities that could lead to growth within your work area
• Ensure all contractual deliverables are met/exceeded to the customer's satisfaction
• Completes personal PDP and attend Staff Meeting and Storytime (with camera on)
• Within your program, build productive and positive professional relationships with clients
• Performs other related duties as assigned

KEY QUALIFICATIONS

• Clearance: Active TS/SCI
• Education and Years of Experience: Bachelor's degree (or equivalent experience) with 8-10 years of experience, or a Master's degree with 6-8years of experience. 12+ years of experience without a degree. A minimum of 8 years of specialized experience is required.



• Proficiency in one or more programming languages such as JavaScript or Python
• Has one of the following certifications; CompTIA Cloud+, CompTIA Security+, GICSP, SSCP, or GSEC
• Experience with system administration installing and managing enterprise applications
• Familiarity with CI/CD pipeline technologies and DevOps practices
• Strong analytical, problem-solving, and technical documentation skills
• Excellent communication skills to collaborate effectively with cross-functional teams
• Strong experience using quantitative measure (e.g. metrics collection) and visualization (e.g. charts and graphs) to inform system readiness
• Familiarity with cybersecurity best practices and software security protocols
• Experience in system integration and ensuring software scalability
• Experience providing technical support to operational strategies aligned within your program and initiatives that optimize processes, enhance productivity, and ensure quality across all program functions
• Strong ability to analyze system performance, develop implementation requirements, and ensure compliance with verification standards
• Experience in government and defense-related systems engineering

PREFERRED ADDITIONAL QUALIFICATIONS

• DevOps Institue (or similar) Certified SRE Practitioner certification
• Hands-on experience with containerization technologies and orchestration platforms like Kubernetes (K8s)
• Certified Kubernetes Administrator (CKA) certification
• Experience with reliability engineering methodologies, including statistical distributions and reliability models
• Familiarity with root cause analysis techniques and reliability testing frameworks
• Knowledge of predictive maintenance strategies and tools
• Ability to assess and refine system architecture for improved performance and reliability DevOps Institue (or similar) Certified SRE Practitioner certification

EXPANSIA is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities