Today
Top Secret/SCI
Unspecified
Unspecified
IT - Hardware
Scott AFB, IL (On-Site/Office)
Defense Red Switch Network (DRSN) Support Technician 4
Responsible for performing, training team and developing processes for the following duties:
Minimum Qualifications:
Desired Qualifications
For more information please Contact Us Or send an email to HR@rmantras.com
- Clearance: Top Secret/SCI
- Certification: CompTIA Security +
- Location: Scott AFB, IL
- Able to work in a 24/7 shift work environment.
Responsible for performing, training team and developing processes for the following duties:
- Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform
- Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
- Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
- Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
- Proactively monitor network alarms across platform specific network management tools.
- Support all customers to include providing global situational awareness support.
- Verify that service has been restored upon resolution of all customer-initiated tickets
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
- Proactively monitor network alarms across platform specific network management tools.
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
- Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
- Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
- Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
- Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
- Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
Minimum Qualifications:
- Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
- Able to work in a 24×7 shift work environment.
- Must have an active DoD TS/SCI security clearance.
- Requires general understanding of both voice infrastructure and IP network topologies.
Desired Qualifications
- Tech control facility or cyber transport experience
- Circuit actions experience
- Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
- Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
- Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.
For more information please Contact Us Or send an email to HR@rmantras.com
group id: 91135009
