ServiceNow Architect

Insight Global is currently hiring a ServiceNow Architect (AI + CSDM + Automation) with an active Secret clearance to integrate security practices into software development and infrastructure operations by automating secure delivery pipelines, compliance controls, vulnerability management, and deployment processes. This role is based in Arlington, VA, as a hybrid/remote position with the ability to work three days a week onsite.

 
Responsibilities:

-Design scalable ServiceNow solutions aligned to enterprise architecture goals

-Lead implementation of ITSM, ITOM, ITAM, SPM, CMDB, and automation capabilities

-Architect CSDM-based service models and CMDB structures

-Implement ServiceNow AI capabilities, predictive intelligence, and virtual agents

-Automate workflows and improve operational efficiency

-Define platform governance, integrations, and development standards

-Support roadmap planning and platform maturity assessments

-Integrate ServiceNow with enterprise systems and cloud environments

 

Required Skills and Experience:

-Bachelor's with 12+ years of infrastructure/cloud engineering experience (or commensurate experience)

-8–12+ years of ServiceNow experience

-Expertise in ServiceNow platform architecture

-Strong understanding of the CSDM framework

-Experience in CMDB design and governance

-Proficiency in workflow automation

-Hands-on expertise with Integration Hub and APIs

-Knowledge of ITIL processes

-Experience in JavaScript development

-ITOM discovery and automation