Network Operations Technician

The Network Administrator will monitor and support the stability, performance, and operations of the enterprise network infrastructure. This role focuses on initial triage, documentation, and escalation of network and systems issues, while ensuring adherence to established operating procedures.

Shift: Rotating night / weekend shifts

Key Responsibilities

• Monitor network stability and performance to ensure continual operations.

• Perform initial triage and troubleshooting for network and systems issues; document actions and escalate as required.

• Monitor Uninterruptible Power Supply (UPS) health and performance.

• Monitor server health, event logs, and performance counters.

• Follow System Operating Procedures (SOP) for all operational tasks.

• Open, track, and follow up on service tickets with WAN circuit vendors.

• Troubleshoot and assist in problem resolution for Wide Area Network (WAN) issues.

• Work with network infrastructure tools and equipment including Cisco, Juniper, and Forerunner.

• Utilize network analysis tools such as:

– Cisco Prime

– SolarWinds

– Identity Services Engine (ISE)

– Cisco Adaptive Security Device Manager (ASDM)

– ScienceLogic SL1

– Comparable platforms



Required Skills & Qualifications

3+ years of hands-on technical networking experience (Journeyman) OR 5+ years (Senior)

Strong Cisco networking experience

Foundational knowledge of networking fundamentals, routing, switching, and WAN technologies.

Familiarity with enterprise network monitoring tools.

Ability to document actions clearly and follow escalation procedures.

Strong problem‑solving skills and attention to detail.