IT Administrator - Sr. Communications Specialist

Infinity’s niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. This is no small task, and we owe our success to our team who help us fulfill our mission of leveraging the strength of our people and our partners to deliver innovative, intelligent solutions that solve complex challenges. There is always a place at Infinity for a motivated, capable individual seeking a career to better the world. We prioritize supporting our team through exceptional benefits, work-life balance, and structured career development. At Infinity, WE ARE MORE – now, come be more with us!  

Job Summary:

The IT Administrator - Sr. Communications Specialist is responsible for managing and supporting the organization's IT infrastructure, including servers, networks, and software applications, and for maintaining and overseeing the networking infrastructure for Buildings 712 and 820. This role involves serving as the primary point of contact for all NIPR, SIPR, and unclassified phone troubleshooting, updates, and system refreshes, maintaining system integrity, ensuring network security, providing technical support to end-users, and implementing IT policies and procedures to enhance overall efficiency. The IT Administrator will lead IT equipment installations and upgrades, manage IT inventory, collaborate with the IT team to identify and resolve technical issues, manage IT projects, and support the organization’s technological needs.

Key Responsibilities:

• System Management:
• Install, configure, and maintain server hardware and software.
• Monitor system performance and ensure the availability and reliability of IT services.
• Perform regular updates and patches to operating systems and applications.
• Network Administration:
• Manage and support network infrastructure, including LAN, WAN, VPN, and wireless networks.
• Monitor network performance and troubleshoot connectivity issues.
• Implement network security measures to protect against unauthorized access and threats.
• User Support and Training:
• Provide technical support to end-users for hardware, software, and network-related issues.
• Assist with onboarding and training new employees on IT systems and best practices.
• Maintain documentation of IT processes, user guides, and troubleshooting procedures.
• Security and Compliance:
• Implement and enforce IT security policies, procedures, and best practices.

• Monitor and respond to security incidents and breaches, ensuring timely resolution.
• Maintain compliance with relevant regulations and standards (e.g., HIPAA, GDPR).
• IT Project Management:
• Assist in planning and executing IT projects, including system upgrades and new technology implementations.
• Collaborate with team members to identify and recommend improvements to IT processes and infrastructure.
• Manage inventory of IT assets, including hardware and software licenses.
• Backup and Recovery:
• Implement and maintain data backup and recovery procedures to ensure data integrity and availability.
• Regularly test and update disaster recovery plans.

Qualifications:

• Education: Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field or equivalent combination of education and experience.
• Experience: 3+ years of experience in IT administration or a related role.
• Clearance: Active Top Secret with SCI capability
• Skills:

• Proficiency in network protocols and hardware (routers, switches, firewalls).
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure).
• Experience with IT security tools and best practices.
• Proven ability to troubleshoot and resolve technical issues related to NIPR, SIPR, and unclassified phone systems.
• Knowledge of backup and disaster recovery solutions.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

• Ability to work independently and in a team-oriented environment.
• Flexibility to support cross-functional duties and emergency on-call responsibilities.
• Detail-oriented with strong organizational skills.

Certifications (Optional but Preferred):

• CompTIA Network+ or Security+
• Microsoft Certified: Azure Administrator or equivalent
• Cisco Certified Network Associate (CCNA)
• Certified Information Systems Security Professional (CISSP)

Physical Requirements:

• Ability to lift and carry equipment weighing up to 50 lbs.