Job Requirements
Wiesbaden, Germany
Top Secret/SCI Polygraph not specified
Mid Level Career (5+ yrs experience)
Salary not specified
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Job Description
Field Service Representative – Wiesbaden, Germany – on-site with some telework:
Wiesbaden, Germany
Clearance: TS/SCI
Seeking candidates currently OCONUS who have an interest in working in Germany.
Support a Scalable GEOINT program. Provide on-site GEOINT IT support in Wiesbaden, Germany, connecting local users with the enterprise support team.
Responsibilities:
Provide independent on-site break/fix and advanced troubleshooting for GEOINT workstations and applications.
Resolve SOCET GXP, operating-system, hardware, and local connectivity issues; coordinate with the Fort Gordon helpdesk.
Maintain secure system configurations, equipment accountability, and detailed incident and repair records.
Install and test equipment and software, coordinate vendor repairs, and train users.
Evaluate upgrades and workflow improvements; guide support personnel on complex technical problems.
Required qualifications:
10+ years in user and field support; bachelor’s degree or equivalent experience. Extensive hands-on support experience and the ability to work independently on advanced user problems.
Required certifications: ITIL Foundation and CompTIA Security+.
Security and assignment requirements:
Final Top Secret clearance required at start of work. This is a TS/SCI mission; SCI access is subject to customer requirements.
Meet applicable cyber workforce certification and computing-environment training requirements before performance/privileged access.
Must meet Germany TESA and applicable SOFA/travel requirements.
Clearance Requirement:
• Top Secret/SCI
Wiesbaden, Germany
Clearance: TS/SCI
Seeking candidates currently OCONUS who have an interest in working in Germany.
Support a Scalable GEOINT program. Provide on-site GEOINT IT support in Wiesbaden, Germany, connecting local users with the enterprise support team.
Responsibilities:
Provide independent on-site break/fix and advanced troubleshooting for GEOINT workstations and applications.
Resolve SOCET GXP, operating-system, hardware, and local connectivity issues; coordinate with the Fort Gordon helpdesk.
Maintain secure system configurations, equipment accountability, and detailed incident and repair records.
Install and test equipment and software, coordinate vendor repairs, and train users.
Evaluate upgrades and workflow improvements; guide support personnel on complex technical problems.
Required qualifications:
10+ years in user and field support; bachelor’s degree or equivalent experience. Extensive hands-on support experience and the ability to work independently on advanced user problems.
Required certifications: ITIL Foundation and CompTIA Security+.
Security and assignment requirements:
Final Top Secret clearance required at start of work. This is a TS/SCI mission; SCI access is subject to customer requirements.
Meet applicable cyber workforce certification and computing-environment training requirements before performance/privileged access.
Must meet Germany TESA and applicable SOFA/travel requirements.
Clearance Requirement:
• Top Secret/SCI
group id: 10476750