Job Requirements
Remote
Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
$104,000 - $124,800
Job Description
Must-Haves:
Active Secret Security Clearance prior to start
High School Diploma or equivalent and 5+ years of enterprise IT support, desktop engineering, endpoint management, or service desk experience
IAT level II certification
Experience providing Tier 3 / advanced technical support in a large enterprise environment
Strong Windows 10/11 troubleshooting experience
Strong Microsoft 365 support experience
Experience with Microsoft Intune, SCCM/MECM, Autopilot, Group Policy, and Active Directory/Entra ID
Experience supporting endpoint migrations, hardware refreshes, OS upgrades, or large-scale deployments
Knowledge of DNS, DHCP, TCP/IP, VPN, Wi-Fi, and authentication technologies
Experience troubleshooting applications, drivers, peripherals, certificates, user profiles, and endpoint configurations
Strong root cause analysis, incident management, and problem management skills
Plusses:
Experience supporting large-scale Windows 11 migration initiatives
Microsoft Autopilot expertise
PowerShell scripting and endpoint automation experience
Experience with Microsoft Entra ID
Familiarity with Conditional Access policies
Experience with Defender for Endpoint
BitLocker administration and endpoint compliance experience
ITIL certification or ITIL-based support environment experience
Microsoft certifications related to Endpoint Administration, Microsoft 365, Azure, or Modern Workplace technologies
Experience working within project-based migration or transformation programs
Job Description:
Insight Global is seeking a Tier 3 Service Desk Engineer to sit remotely. This candidate will support a large-scale enterprise endpoint modernization and migration initiative within a secure federal environment. This individual will serve as the highest level of escalation for complex endpoint and end-user computing issues, providing advanced troubleshooting expertise across Windows 10/11 devices, Microsoft 365 applications, endpoint management platforms, networking, authentication, and security technologies. The ideal candidate will have a strong background supporting enterprise desktop environments and will play a key role in migration activities including device refreshes, operating system upgrades, user profile migrations, application deployments, and post-migration stabilization efforts. This engineer will work closely with Endpoint Engineering, Infrastructure, Security, and Service Desk teams to identify root causes, drive technical resolutions, improve support processes, and ensure a seamless end-user experience throughout the migration lifecycle. This is an excellent opportunity for a technically strong support professional with modern endpoint management expertise and a passion for solving complex enterprise-level challenges.
Active Secret Security Clearance prior to start
High School Diploma or equivalent and 5+ years of enterprise IT support, desktop engineering, endpoint management, or service desk experience
IAT level II certification
Experience providing Tier 3 / advanced technical support in a large enterprise environment
Strong Windows 10/11 troubleshooting experience
Strong Microsoft 365 support experience
Experience with Microsoft Intune, SCCM/MECM, Autopilot, Group Policy, and Active Directory/Entra ID
Experience supporting endpoint migrations, hardware refreshes, OS upgrades, or large-scale deployments
Knowledge of DNS, DHCP, TCP/IP, VPN, Wi-Fi, and authentication technologies
Experience troubleshooting applications, drivers, peripherals, certificates, user profiles, and endpoint configurations
Strong root cause analysis, incident management, and problem management skills
Plusses:
Experience supporting large-scale Windows 11 migration initiatives
Microsoft Autopilot expertise
PowerShell scripting and endpoint automation experience
Experience with Microsoft Entra ID
Familiarity with Conditional Access policies
Experience with Defender for Endpoint
BitLocker administration and endpoint compliance experience
ITIL certification or ITIL-based support environment experience
Microsoft certifications related to Endpoint Administration, Microsoft 365, Azure, or Modern Workplace technologies
Experience working within project-based migration or transformation programs
Job Description:
Insight Global is seeking a Tier 3 Service Desk Engineer to sit remotely. This candidate will support a large-scale enterprise endpoint modernization and migration initiative within a secure federal environment. This individual will serve as the highest level of escalation for complex endpoint and end-user computing issues, providing advanced troubleshooting expertise across Windows 10/11 devices, Microsoft 365 applications, endpoint management platforms, networking, authentication, and security technologies. The ideal candidate will have a strong background supporting enterprise desktop environments and will play a key role in migration activities including device refreshes, operating system upgrades, user profile migrations, application deployments, and post-migration stabilization efforts. This engineer will work closely with Endpoint Engineering, Infrastructure, Security, and Service Desk teams to identify root causes, drive technical resolutions, improve support processes, and ensure a seamless end-user experience throughout the migration lifecycle. This is an excellent opportunity for a technically strong support professional with modern endpoint management expertise and a passion for solving complex enterprise-level challenges.
group id: 10112344
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