Job Requirements
Annapolis Junction, MD
Top Secret/SCI Full Scope Polygraph
Senior Level Career (10+ yrs experience)
Salary not specified
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Job Description
Candidates must already possess an active Top Secret/SCI w/ Full Scope Polygraph to be considered.
Summary:
• Lead help desk operations and manage full-lifecycle Jira ticketing for data management tools.
• Provide Tier 1 and Tier 2 technical troubleshooting, user access management, and coordinate software deployments.
• Maintain comprehensive documentation in Confluence while leading systems engineering support initiatives.
Qualifications & Compensation:
• Degree: Technical bachelor's degree or equivalent experience
• Years of experience: 14+ years
• Total Compensation: $290k+ yearly
Job Description:
• Manage project help desk Jira tickets from users seeking support across a suite of data management tools.
• Provide Tier 1 and Tier 2 technical troubleshooting, problem identification, diagnosis, and timely resolution.
• Oversee the full lifecycle of Jira tickets, including prioritization, assignment, tracking, follow-up, and closure.
• Manage user access, process change requests, and document technical issues across multiple network platforms.
• Create, update, and maintain internal and customer-facing technical documentation in Confluence.
• Collaborate with systems engineers, software engineers, and external application teams to resolve complex technical challenges.
• Coordinate software deployments, system upgrades, and security patching activities.
• Lead requirements gathering and attend stakeholder meetings to ensure operational alignment and issue resolution.
• Generate and deliver weekly and monthly operational, incident, and performance metrics.
About SYSTOLIC:
SYSTOLIC is dedicated to giving our employees the best possible company experience so that they can focus on providing outstanding support to their customer’s mission. Our company is founded on integrity, enthusiasm, and a relentless commitment to supporting the Intelligence Community. You can learn more about us and submit an application to be considered against our current and future openings at https://systolic.com.
To learn about our compensation ranges, visit our Pay Transparency page at: https://systolic.com/pay-transparency
Summary:
• Lead help desk operations and manage full-lifecycle Jira ticketing for data management tools.
• Provide Tier 1 and Tier 2 technical troubleshooting, user access management, and coordinate software deployments.
• Maintain comprehensive documentation in Confluence while leading systems engineering support initiatives.
Qualifications & Compensation:
• Degree: Technical bachelor's degree or equivalent experience
• Years of experience: 14+ years
• Total Compensation: $290k+ yearly
Job Description:
• Manage project help desk Jira tickets from users seeking support across a suite of data management tools.
• Provide Tier 1 and Tier 2 technical troubleshooting, problem identification, diagnosis, and timely resolution.
• Oversee the full lifecycle of Jira tickets, including prioritization, assignment, tracking, follow-up, and closure.
• Manage user access, process change requests, and document technical issues across multiple network platforms.
• Create, update, and maintain internal and customer-facing technical documentation in Confluence.
• Collaborate with systems engineers, software engineers, and external application teams to resolve complex technical challenges.
• Coordinate software deployments, system upgrades, and security patching activities.
• Lead requirements gathering and attend stakeholder meetings to ensure operational alignment and issue resolution.
• Generate and deliver weekly and monthly operational, incident, and performance metrics.
About SYSTOLIC:
SYSTOLIC is dedicated to giving our employees the best possible company experience so that they can focus on providing outstanding support to their customer’s mission. Our company is founded on integrity, enthusiasm, and a relentless commitment to supporting the Intelligence Community. You can learn more about us and submit an application to be considered against our current and future openings at https://systolic.com.
To learn about our compensation ranges, visit our Pay Transparency page at: https://systolic.com/pay-transparency
group id: 10527119