Job Requirements
Top Secret/SCI Full Scope Polygraph
Career Level not specified
Salary not specified
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Job Description
Monitor and support enterprise network infrastructure by identifying, triaging, and escalating network incidents while performing Tier 1 troubleshooting and maintaining accurate incident documentation. Coordinate with internal teams, technicians, carriers, and customers to help ensure timely resolution and reliable network operations. **WEEK-ENDS** - FULLY CLEARED
Required Skills
• Monitor enterprise-grade network management systems (e.g., SolarWinds)
• Identify alarms, performance degradation, and anomalous behavior
• Validate alerts and distinguish false positives from service-impacting events
• Incident Management
• Create, update, and manage trouble tickets in systems such as ServiceNow, Jira, or Remedy
• Perform initial triage to determine severity, impact, and escalation path
• Escalate incidents in accordance with documented run-books and SLAs
• Maintain accurate timestamps and event logs for audit-ability
• Technical Troubleshooting (Tier 1 Scope)
Benefits
• N/A
Required Skills
• Monitor enterprise-grade network management systems (e.g., SolarWinds)
• Identify alarms, performance degradation, and anomalous behavior
• Validate alerts and distinguish false positives from service-impacting events
• Incident Management
• Create, update, and manage trouble tickets in systems such as ServiceNow, Jira, or Remedy
• Perform initial triage to determine severity, impact, and escalation path
• Escalate incidents in accordance with documented run-books and SLAs
• Maintain accurate timestamps and event logs for audit-ability
• Technical Troubleshooting (Tier 1 Scope)
Benefits
• N/A
group id: 10515136