Job Requirements
Chantilly, VA
Top Secret/SCI CI Polygraph
Mid Level Career (5+ yrs experience)
$100,000 - $150,000
Job Description
Service Configuration Management Analyst
Location: Chantilly, VA
Work Type: Onsite
Remote Work: NO
Job Description
Gridiron IT is seeking an experienced and highly motivated SIAM (Service Integration and Management) – Configuration Management Analyst to support the planning, design, and implementation of configuration management plans and standards.? Candidate should have 3 or more years of service process experience in an ITSM environment.
Responsibilities
• Supports the planning, design, and implementation of configuration management plans and standards
• Assist with the management and maintenance of the CMDB
• Assist in periodic verification and audit of CIs
• Assist asset management in defining a common naming convention and tagging standard for both assets and CIs
• Ensure mapping of services (logical service model) from the level of business services
• Ensure timely update of CI information
• Ensure CI relationship mapping is accurate and evaluated often
• Provide input for technology requirements relating to or impacting configuration management
• Utilize Service Now dashboards, tools, and techniques to report the status of the CMDB and CIs as needed
• Support measurement and reporting for weekly and monthly meetings
• Assist with research, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)
• Supports evaluations and quality assessments for proper implementation of processes to meet quality standards
• Supports and participates in TEMs and other requirements gathering work sessions
• Perform as a self-starter who manages end-to-end efforts working independently as well as within a team environment
• Deliver high-quality work and can adapt to new challenges, either on their own or as part of a team
Required Qualifications
• Must hold active TS/SCI with Poly Required
• Degree or equivalent experience and minimum 3 years of related work experience
• Proficiency and understanding in ITIL framework concepts and practices
• Working knowledge of the Service Management workflows and ITSM processes
• Relevant experience as an ITSM Configuration Management Analyst in programs of similar scope, type, and complexity
• Good written and communication skills with the ability to clearly document and explain business processes
These Qualifications Would be Nice to Have:
• ITIL certifications
• Familiarity with Tableau
• Service Now certifications
Clearance
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Requires TS/SCI with a CI Polygraph.
Compensation and Benefits
Salary Range: $100 - $150K/yr (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.
Location: Chantilly, VA
Work Type: Onsite
Remote Work: NO
Job Description
Gridiron IT is seeking an experienced and highly motivated SIAM (Service Integration and Management) – Configuration Management Analyst to support the planning, design, and implementation of configuration management plans and standards.? Candidate should have 3 or more years of service process experience in an ITSM environment.
Responsibilities
• Supports the planning, design, and implementation of configuration management plans and standards
• Assist with the management and maintenance of the CMDB
• Assist in periodic verification and audit of CIs
• Assist asset management in defining a common naming convention and tagging standard for both assets and CIs
• Ensure mapping of services (logical service model) from the level of business services
• Ensure timely update of CI information
• Ensure CI relationship mapping is accurate and evaluated often
• Provide input for technology requirements relating to or impacting configuration management
• Utilize Service Now dashboards, tools, and techniques to report the status of the CMDB and CIs as needed
• Support measurement and reporting for weekly and monthly meetings
• Assist with research, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)
• Supports evaluations and quality assessments for proper implementation of processes to meet quality standards
• Supports and participates in TEMs and other requirements gathering work sessions
• Perform as a self-starter who manages end-to-end efforts working independently as well as within a team environment
• Deliver high-quality work and can adapt to new challenges, either on their own or as part of a team
Required Qualifications
• Must hold active TS/SCI with Poly Required
• Degree or equivalent experience and minimum 3 years of related work experience
• Proficiency and understanding in ITIL framework concepts and practices
• Working knowledge of the Service Management workflows and ITSM processes
• Relevant experience as an ITSM Configuration Management Analyst in programs of similar scope, type, and complexity
• Good written and communication skills with the ability to clearly document and explain business processes
These Qualifications Would be Nice to Have:
• ITIL certifications
• Familiarity with Tableau
• Service Now certifications
Clearance
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Requires TS/SCI with a CI Polygraph.
Compensation and Benefits
Salary Range: $100 - $150K/yr (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.
group id: 91017793