EMERGENCY SERVICES DISPATCHER

Duties

• Provides 911 emergency call-taking and dispatching services. Receives, processes, and evaluates incoming incidents to dispatch appropriate emergency resources.
• Performs certified Emergency Medical Dispatch (EMD) by delivering pre-arrival and life-support instructions to callers.
• Provides support to field unit operations.
• Operates and monitors interconnected emergency communications systems.

Requirements

Conditions of employment

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• This position is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.
• Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• Incumbent must possess International Fire Service Accreditation Congress Certification as a Telecommunicator Level II and HAZMAT Awareness. Must be able to obtain within 1 year of hire.
• Must be able to obtain and maintain a current EMD certification, including initial and follow up certification within one year.
• Certificate in first aid and cardiopulmonary resuscitation is required.
• Must obtain and maintain a Hazardous Materials Awareness Level Certification within one year of hire.
• May occasionally be required to work other than normal duty hours and/or Shift work may be required which may include overtime and/or irregular hours.
• Must participate in exercises by relaying accurate information. Must be resourceful and alert to adequately perform duties.
• May be required to participate in contingency situations, real world, and exercise, as directed.
• This is a Mission-Essential position performing a Mission-Critical-Function which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions.
• Must be able to obtain and maintain a Secret security clearance.

Qualifications

Conditions of Employment cont.

• This is a drug testing designated position. The incumbent is subject to random testing for drug use. This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Testing Program. Employee must pass initial and periodic short notice drug testing. Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety. Incumbent of this position is subject to the possibility of a random drug test.
• This position is designated as a key position IAW AFI 36-507. Duties of this position are essential to the accomplishment ofwartime/contingency operations. Incumbents of key positions must be removed from their military recall status if alternative forfilling of the position during an emergency are not available.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Clerical and Administration Support Positions, Dispatching Series, 2151.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes knowledge of a body of standardized transportation regulations, procedures, operations and federal and state laws, policies and procedures related to the emergency dispatch function to perform a full range of dispatching duties and resolve emergency response problems. Knowledge of proper use of communications radios and procedures sufficient to gather information from individuals in emergency situations and provide instruction to both dispatched employees and the customers. Knowledge of geographic area served, including the ability to read a map, plot grid coordinates, determine scales, and recognize map symbols. Knowledge of the characteristics and capacity of the transportation equipment being dispatched to resolve emergency response problems and coordinate actions. Knowledge of one or more automated transportation databases sufficient to input a range of standard information to maintain dispatch logs and records. Knowledge of contingency operations to real world and exercise emergency situations pertaining to vehicle operations. Knowledge of Emergency Medical Dispatch (EMD) procedures and protocols sufficient to provide life-saving pre-arrival instructions to emergency callers. Knowledge of fire protection and prevention theories, techniques, and practices relative to various types of emergencies including structural fires, aircraft crashes, hazardous materials incidents, weapons of mass destruction scenarios, wildland fires, technical rescue operations, and medical emergencies.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

• Knowledge of emergency communications operations, dispatching procedures, and Emergency Medical Dispatch (EMD)protocols.
• Knowledge of interrelated emergency response functions across fire, police, EMS, HAZMAT, and external agencies to reconstruct incomplete information, resolve non-standard operational problems, coordinate mutual aid, and support incident command during multi-unit or multi-jurisdictional events.
• Knowledge of location, availability, and capabilities of emergency response apparatus, equipment, and resources. Includesunderstanding of vehicle specifications, equipment capabilities, and resource deployment options.
• Skill in assessing emergency information and determining appropriate response actions under time-critical, high-stressconditions.
• Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency and non-emergency situations.
• Ability to prioritize and organize tasks and work independently without immediate supervision and maintain effectiveworking relationships with emergency response personnel, other agencies, and the public.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click for more information.

120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist.

Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement.

Direct Deposit: All federal employees are required to have direct deposit.

is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click .

If you have questions regarding this announcement and have hearing or speech difficulties click .