GSOC Tier II Analyst

Overview of position:

Executive Airlift Government Security Operations Center (GSOC) Analyst II to work at Joint Base Andrews, MD. A United States Citizenship and an active Top Secret DoD Security Clearance is required to be considered for this position.

Responsibilities:

• Tier II Support is "Mission Essential", 24x7 support
• Operates in the GSOC
• Track and assist aircraft in flight with communications issues
• Use Chat software to support Executive Airlift aircraft in flight
• Respond to incident calls
• Drive resolution, coordinate with internal and external teams to identify the root cause, restore service with workarounds if necessary, and communicate status to affected stakeholders throughout and following the incident
• Provide daily ticket reviews, updates, and reports
• Support Trend Analysis
• Maintain a Master Station Log (MSL) of all actions performed on shift

Experience/Skills: 4+ Years Service Desk Experience

Preferred skills: ServiceNow Experience

Certifications: Maintain applicable certifications as requested by company or required by Customers

Education: Bachelor's degree in related field or equivalent work experience

Clearance:

• Active Top Secret clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC'S Client(s)/Customer(s)/Prime contractor(s).

Shifts to be filled: Weekend Days (7a-7p + 2 Shift 2 (3PM-11PM weekdays)) GSOC Analyst 2