Job Requirements
Scott AFB, IL
Secret Polygraph not specified
Early Career (2+ yrs experience)
$75,000 - $75,000
Job Description
Software Test & Support Engineer
Location: Scott AFB, IL
Work Schedule: Hybrid: Onsite Tuesday–Thursday, Remote Monday & Friday
Salary: $75,000
Clearance: Active Secret Required
Certification: Security+ Required
Employment: Contract-to-Hire
Position Overview
SSi is seeking a Software Test & Support Engineer to support a U.S. Air Force program at Scott AFB, IL. This position is responsible for evaluating software applications and products before they are approved for use within Air Force environments.
This is a great opportunity for a Tier 2/3 Help Desk Technician, Desktop Support Technician, Systems Administrator, or other IT professional looking to expand their technical skill set into software testing, security evaluation, troubleshooting, and systems validation.
The ideal candidate will have hands-on experience troubleshooting IT systems and applications and be comfortable installing software, analyzing technical issues, documenting findings, and working with customers to resolve problems.
Responsibilities
Evaluate software products for supportability, operability, compatibility, and security prior to deployment within Air Force environments.
Review customer software certification requests and supporting documentation for completeness and technical accuracy.
Review software installation procedures and documentation.
Prepare test environments for software installation and evaluation.
Install and configure software on Air Force standard desktop, server, web, and approved mobile environments.
Perform functional and technical assessments of software applications.
Conduct testing within representative Air Force network environments.
Troubleshoot software installation, compatibility, usability, and operational issues.
Analyze test results and identify vulnerabilities, risks, and potential mitigation strategies.
Document test results and findings in formal certification documentation and technical reports.
Communicate findings and recommendations to customers, software sponsors, and government stakeholders.
Track software certification requests and maintain accurate status information within SharePoint.
Monitor and update certification activities throughout the evaluation process.
Provide technical feedback and guidance to customers throughout the software certification process.
Escalate unresolved technical issues and mitigation concerns to government representatives.
Support quality-of-service monitoring, endpoint analysis, transactional path analysis, and root-cause analysis as needed.
Assist with metrics and reporting related to software certification and testing activities.
Required Qualifications
3+ years of technical IT experience in one or more of the following areas:
Tier 2/3 Help Desk
Desktop Support
Client Support
Systems Administration
Software Testing
IT Operations
Application Support
Other related technical experience
Active Secret security clearance.
CompTIA Security+ or equivalent DoD 8570 IAT Level II certification.
Experience troubleshooting hardware, software, operating systems, or enterprise IT environments.
Ability to install, configure, test, and troubleshoot software applications.
Strong analytical and problem-solving skills.
Ability to document technical findings clearly and accurately.
Ability to communicate effectively with both technical and non-technical customers.
Ability to work onsite at Scott AFB, IL Tuesday through Thursday.
Preferred Qualifications
Experience performing software testing, application validation, or technical evaluations.
Experience supporting DoD or Air Force environments.
Experience working with AFNet, SIPRNet, or other classified environments.
Experience with vulnerability identification, cybersecurity assessments, or security testing.
Experience with Microsoft Windows desktop and server environments.
Experience with web applications or mobile applications.
Experience using SharePoint for documentation, workflow, or tracking.
Web development or coding experience.
Familiarity with browser extensions and web application security.
Experience performing root-cause analysis or endpoint troubleshooting.
Location: Scott AFB, IL
Work Schedule: Hybrid: Onsite Tuesday–Thursday, Remote Monday & Friday
Salary: $75,000
Clearance: Active Secret Required
Certification: Security+ Required
Employment: Contract-to-Hire
Position Overview
SSi is seeking a Software Test & Support Engineer to support a U.S. Air Force program at Scott AFB, IL. This position is responsible for evaluating software applications and products before they are approved for use within Air Force environments.
This is a great opportunity for a Tier 2/3 Help Desk Technician, Desktop Support Technician, Systems Administrator, or other IT professional looking to expand their technical skill set into software testing, security evaluation, troubleshooting, and systems validation.
The ideal candidate will have hands-on experience troubleshooting IT systems and applications and be comfortable installing software, analyzing technical issues, documenting findings, and working with customers to resolve problems.
Responsibilities
Evaluate software products for supportability, operability, compatibility, and security prior to deployment within Air Force environments.
Review customer software certification requests and supporting documentation for completeness and technical accuracy.
Review software installation procedures and documentation.
Prepare test environments for software installation and evaluation.
Install and configure software on Air Force standard desktop, server, web, and approved mobile environments.
Perform functional and technical assessments of software applications.
Conduct testing within representative Air Force network environments.
Troubleshoot software installation, compatibility, usability, and operational issues.
Analyze test results and identify vulnerabilities, risks, and potential mitigation strategies.
Document test results and findings in formal certification documentation and technical reports.
Communicate findings and recommendations to customers, software sponsors, and government stakeholders.
Track software certification requests and maintain accurate status information within SharePoint.
Monitor and update certification activities throughout the evaluation process.
Provide technical feedback and guidance to customers throughout the software certification process.
Escalate unresolved technical issues and mitigation concerns to government representatives.
Support quality-of-service monitoring, endpoint analysis, transactional path analysis, and root-cause analysis as needed.
Assist with metrics and reporting related to software certification and testing activities.
Required Qualifications
3+ years of technical IT experience in one or more of the following areas:
Tier 2/3 Help Desk
Desktop Support
Client Support
Systems Administration
Software Testing
IT Operations
Application Support
Other related technical experience
Active Secret security clearance.
CompTIA Security+ or equivalent DoD 8570 IAT Level II certification.
Experience troubleshooting hardware, software, operating systems, or enterprise IT environments.
Ability to install, configure, test, and troubleshoot software applications.
Strong analytical and problem-solving skills.
Ability to document technical findings clearly and accurately.
Ability to communicate effectively with both technical and non-technical customers.
Ability to work onsite at Scott AFB, IL Tuesday through Thursday.
Preferred Qualifications
Experience performing software testing, application validation, or technical evaluations.
Experience supporting DoD or Air Force environments.
Experience working with AFNet, SIPRNet, or other classified environments.
Experience with vulnerability identification, cybersecurity assessments, or security testing.
Experience with Microsoft Windows desktop and server environments.
Experience with web applications or mobile applications.
Experience using SharePoint for documentation, workflow, or tracking.
Web development or coding experience.
Familiarity with browser extensions and web application security.
Experience performing root-cause analysis or endpoint troubleshooting.
group id: 10508920