Network Engineer

The team will provide comprehensive 24x7x365 Network Operations Center (NOC) and Cyber Security Operations Center (CSOC) services to ensure the continuous availability, security, performance, and operational integrity of the organization's enterprise infrastructure. Services shall include proactive monitoring, incident response, cyber defense, operational engineering support, problem management, and continuous service improvement to maintain a secure and highly available enterprise environment. The team will provide comprehensive 24x7x365 Network Operations Center (NOC) and Cyber Security Operations Center (CSOC) services, maintain a secure and highly available enterprise environment, and ensure the continuous availability, security, performance, and operational integrity of the organization's enterprise infrastructure. The team will proactively monitor network and cyber security environments and provide Incident Response, Cyber Defense, Operational Engineering Support, Problem Management, and Continuous Service Improvement. The team will provide monthly application metric data such as service requests, incidents, calls per application, using Sponsor’s reporting tools. Any other tool or deviation from collecting performance metrics requires prior approval from Sponsor. The team will provide operational support for the following environments; Enterprise Local Area Network (LAN), Wide Area Network (WAN), Campus Network Infrastructure. The team will provide operational support for the following technologies; Microsoft Azure Government Cloud, Azure Virtual Desktop (AVD), RedSeal, Microsoft Sentinel, VMware and Hyper-V virtualization platforms, Microsoft Windows Server infrastructure, and Enterprise monitoring and alerting systems. The team will provide services continuously on a 24-hour-per-day, 7-day-perweek, 365-day-per-year basis and execute work schedules to ensure that necessary planning, coordination, approvals, negotiations, and other contract requirements are completed in a timely manner so as not to negatively impact the program. The Network Engineers will perform advanced troubleshooting of network, cloud, infrastructure, and security-related incidents not handled by Tier 1 personnel. The Network Engineers will correlate information from Microsoft Sentinel, Azure, network monitoring systems, network mapping platforms, and other security tools during troubleshooting and incident investigations. The Network Engineers will validate network, cloud, security, and service availability following maintenance or infrastructure changes. The Network Engineers will review maintenance scope, affected services, identify dependencies, and schedule implementation periods. The Network Engineers will monitor operational impact during maintenance activities and coordinate escalation when unexpected issues occur.

Mandatory Skills:

1. (Mandatory) Demonstrated experience working with telecommunications carriers, Internet Service Providers (ISPs), cloud providers, OEM vendors, managed service providers, or other third-party service providers.
2. (Mandatory) Demonstrates experience performing advanced troubleshooting of network, cloud, infrastructure, and security-related incidents.
3. (Mandatory) Demonstrated experience correlating information from Microsoft Sentinel, Azure, network monitoring systems, network mapping platforms, and other security tools during troubleshooting and incident investigations.
4. (Mandatory) Demonstrated experience working directly with telecommunications carriers, ISPs, OEM vendors, Microsoft/cloud providers, managed service providers, and other third-party vendors during complex incidents.
5. (Mandatory) Demonstrated experience validating network, cloud, security, and service availability following maintenance or infrastructure changes.
6. (Mandatory) Demonstrated experience identifying recurring operational issues and recommending technical, monitoring, process, or automation improvements.
7. (Mandatory) Demonstrated experience reviewing maintenance scope, affected services, dependencies, and scheduled implementation periods.
8. (Mandatory) Demonstrated experience monitoring operational impact during maintenance activities and coordinating escalation when unexpected issues occur.

Desired Skills:
9. (Desired) Demonstrated experience leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment.
10. (Desired) Demonstrated progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines.
11. (Desired) Demonstrated experience supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment.
12. (Desired) Demonstrated significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation.
13. (Desired) Demonstrated significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs).
14. (Desired) Demonstrated significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN.
15. (Desired) Demonstrated significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues.
16. (Desired) Demonstrated experience with tools for topology, paths, assets, segmentation, or vulnerabilities. Demonstrated experience with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data.