Information Technology (CUSTSPT) NF-04

Duties

• Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
• Prepares and updates manuals, instructions, and operating procedures.
• Performs routine and recurring assignments in the delivery of Information technology customer support services.
• Participates in the planning and delivery of full range of Information Technology customer support services to the organization.
• Provides help desk support, including information and assistance, to customers including system hardware/software installations, configuration, upgrades and troubleshooting. Reports, responds to and resolves customer requests.
• Performs other duties as assigned.

Requirements

Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Satisfactory completion of all pre-employment checks in accordance with AR 215-3, 2-13, i., to include a T3 "Secret" clearance.
• Must meet DoD 8570.01-M baseline certifications for IAT Level I.
• Must be able to lift and carry up to 40lbs.
• A physical and a health assessment are required.
• Must be able to work M-F Nights and Weekends as required for events.
• Position requires occasional travel away from the duty station.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:
Work experience, which demonstrates IT knowledge and skill including:

Participating in the planning and delivery of a full range of IT customer support services

Installing, configuring, upgrading and troubleshooting hardware and software components

Presenting formal and informal training and assistance to customers

Reporting, responding to, and resolving customer requests

OR

Undergraduate or Graduate Education degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks may be substitute for above experience.

NOTE: The above minimum qualifications must be described within the duties of previous work experience listed on the applicant's resume and/or supporting documents. A copy of all documents must be submitted at the time of application.

Education

You may substitute education for experience if you have a bachelor's or graduate degree in a relevant technical field (such as Computer Science, Engineering, Mathematics, or IT Management), OR any degree with at least 24 semester hours of qualifying technical coursework that included hands-on systems or software development.

Transcripts are required for verification of educational qualification.

Additional information

Area of Consideration

• The Area of Consideration for this vacancy announcement is worldwide.

Manual Application Option

• If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
• Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 1500 CST on 09/14/2026 to ensure timely processing.
• Important : Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs

• Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
• Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.

Important Information Regarding Access to Certain Federal Facilities :

• Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See for details.

Your Application may be Considered for Multiple Opportunities :

• After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Termination of Spouse Employment Preference

• Refusal of a military spouse to participate in established recruitment procedures for a Regular Full-Time (RFT) or Regular Part-Time (RPT) position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of Spouse Employment Preference (SEP) entitlement for the current Permanent Change of Station (PCS) of the sponsor.

Discover Your Path to Success

• Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
• Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
• Click this URL to view the kit: