Management and Program Analyst

Duties

• Leads end-to-end design, development, and enterprise governance of executive dashboards and decision-enablement tools used throughout the Chief of Staff (CoS) Portfolio and broader DLA Enterprise to support SES and GS-15 leaders.
• Translates fragmented, complex operational data sources into authoritative, analytically defensible KPIs supporting enterprise planning, workload forecasting, and strategic decision-making across directorates.
• Develops comprehensive semantic data models, standardized measurement logic, and portfolio-wide KPI dictionaries to ensure consistency, traceability, and repeatability for high-stakes executive decision forums.
• Designs end-to-end workflow automations, SharePoint-based applications, and standardized business processes that streamline critical administrative functions, including (Cont on next)
• (Cont) manpower coordination, budget actions, contract routing, and broader DLA CoS Portfolio support.
• Serves as a senior advisor in governance forums, leading working sessions with managers and senior leaders to negotiate definitions, resolve divergent viewpoints, and develop executive-ready briefs.
• Produces authoritative SOPs, process maps, and governance artifacts that provide full visibility into workflow dependencies, enforce control standards, and improve administrative service delivery.
• Conducts advanced quantitative analysis using ETL logic and trend thresholds to evaluate program performance, identify data quality gaps, and design original evaluation methods for long-range planning.

Requirements

Conditions of employment

• Must be a U.S. citizen
• Tour of Duty: Flexible
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Pre-Employment Physical: Not Required
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.

Qualifications

To qualify for a Management and Program Analyst your resume and supporting documentation must support:

A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
GS-13

• Developing performance metrics and reporting tools (e.g., using Microsoft Power BI) to translate complex operational data into actionable information for workload forecasting, resource alignment, and program planning
• Analyzing and streamlining critical business operations by designing standardized workflows and automated processes (e.g., using Microsoft Power Automate and SharePoint), resulting in reduced cycle times, comprehensive SOPs, and improved internal controls.
• Conducting comprehensive quantitative and qualitative analyses of administrative programs by applying ETL logic (e.g., using Power Query)
• Identifying performance gaps, establishing business rules, and recommending solutions to enhance operational efficiency.

GS-14

• Directing the development and governance of enterprise-wide performance measurement systems (e.g., architecting Power BI solutions for enterprise use), establishing standardized reporting methodologies and metrics adopted as agency best practices for executive decision-making
• Designing overarching operational frameworks and internal control standards for complex, agency-wide administrative programs, often enabled by automated workflows (e.g., in Power Automate and SharePoint), ensuring strict auditability and alignment with strategic objectives
• Serving as a senior advisor in high-level governance forums, leading cross-organizational negotiations to resolve divergent viewpoints, synthesizing ambiguous policies, and designing original evaluation methods for long-range strategic planning based on insights derived from expert-level data modeling.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

As required by 5 C.F.R. § 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. § 1194).

For Important General Applicant Information and Definitions go to:

Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at:

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal.

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