Customer Advocate

When mission customers need IT services from a large enterprise provider, they need a single trusted advocate who can translate their operational needs into requirements the enterprise can actually deliver. The Red Gate Group is seeking a Customer Advocate to support the IT services organization of a major Intelligence Community customer as the customer-facing representative to external mission partners. You will lead IT requirements collection from origination to final fulfillment: engaging, educating, and advising customers to define, refine, and document their requirements, performing in-depth requirements analysis, proposing potential solutions, and coordinating internally across the IT organization to oversee service fulfillment and migration activities so customers receive consistent, reliable IT services.

Day to day, you will serve as the main point of contact for government contracting and technical leadership while interacting with external customers, provide situational awareness on customer requirements while identifying internal process improvements, and collaborate across the organization to define and refine methodologies for requirements determination. You will work with partners and customers to understand new service offerings and translate them into internal requirements that design and engineering teams can implement, and you will build and maintain online requirement repositories, working with development, engineering, and testing teams to create traceability from requirements origination through testing to implementation while documenting and applying lessons learned.

You Have

• 12+ years of experience in IT requirements analysis, customer engagement, and service delivery coordination, including recent experience within the last 2 years. This experience requirement is firm and cannot be met through education or certifications.
• Master's degree in a related field, or one of the following in its place: an Associate's degree in a related field and 4 additional years of relevant experience, a Bachelor's degree in a related field and 2 additional years of relevant experience, or 6 additional years of relevant experience. The additional years used in place of the degree are on top of the 12 year experience requirement above, not counted within it.
• In plain terms: with a Master's you need 12 years, with a Bachelor's 14, with an Associate's 16, and with no degree 18.
• Experience serving as a primary point of contact between government stakeholders and external customers.
• Experience eliciting, analyzing, and documenting IT requirements and proposing solutions.
• Experience building and maintaining requirement repositories and establishing traceability from requirements through testing to implementation.
• Active TS/SCI clearance.

Nice If You Have

• CI Polygraph.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Company Description

The Red Gate Group, founded in 2006, is a Service-Disabled Veteran-Owned Company based in Chantilly, VA. As an SDVOSB, the Red Gate Group has established a reputation for delivering quality multi-tiered services in intelligence analysis, strategic planning, program management, policy development, operational design, and technology integration. RGG delivers high-quality, customer-centric solutions around the world-from the foxhole to the highest levels of Government. Our motto, "Making a Difference for Country and Client," reflects our deep commitment to national security and service excellence. As an employer of choice, we offer comprehensive benefits including flexible time off, 11 paid holidays, immediate 401(k) eligibility with a generous match, and full medical, dental, and vision coverage. Our employees enjoy 100% company-paid life insurance and disability benefits, along with professional development assistance for degrees and certifications. We foster a culture of growth and work-life balance, backed by our commitment to supporting both our clients' missions and our employees' success. Join our team and be part of an organization that values both service excellence and employee wellbeing.