Customer Account Manager - Lead

Company Overview

We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

QinetiQ US's dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.

Why Join QinetiQ US?

If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems. In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.

Position Overview

QinetiQ US is seeking a Senior Customer Account Manager to provide acquisition leadership, client support, quality oversight, and mentorship for commercial satellite communications acquisition activities supporting the U.S. Space Force. The position requires a senior acquisition practitioner who can guide other analysts, lead complex acquisition actions, and maintain consistent execution across team deliverables.

Responsibilities

• Lead acquisition analysts by setting execution priorities, providing acquisition guidance and mentorship, and promoting consistent use of approved templates and processes.
• Serve as the primary interface between the acquisition team and USSF/CSCO client leadership, maintaining client relationships, assessing satisfaction, documenting concerns, and carrying out corrective actions for performance or delivery gaps.
• Lead or support complex acquisition planning under FAR Subpart 7.1, including market research, acquisition strategy, milestones, source selection, performance requirements, and award support.
• Ensure acquisition documentation, contract records, and client deliverables meet quality, compliance, and program standards; serve as the escalation point for complex regulatory interpretations, stakeholder conflicts, and acquisition issues.
• Review acquisition work products and guide analysts in resolving quality, compliance, schedule, and execution concerns.
• Advise senior stakeholders on acquisition approaches, procurement risks, and COMSATCOM market considerations.
• Lead selected complex acquisition actions and prepare decision-support products and briefings for senior government stakeholders.
• Travel up to 10%, including approximately three to six trips annually to the National Capital Region in support of client requirements.

Required Qualifications

• Minimum of 10 years of Federal or DoD acquisition experience supporting pre-award and post-award activities.
• Active Secret security clearance. #qinetiqclearedjob
• Bachelor's degree from an accredited institution.
• Demonstrated experience leading acquisition work, mentoring acquisition professionals, or providing senior technical guidance.
• Strong knowledge of FAR-based acquisition planning, source selection, contract administration, and acquisition documentation.
• Experience leading complex acquisition actions and coordinating across program, technical, financial, legal, and contracting stakeholders.
• Strong client relationship, problem-solving, written communication, and senior-level briefing skills.
• Ability to travel up to 10%, including periodic travel to the National Capital Region.

Preferred Qualifications

• Twelve or more years of Federal or DoD acquisition experience.
• Active TS/SCI security clearance.
• Master's degree or a relevant DAWIA, FAC-C, PMP, CFCM, or equivalent credential.
• Knowledge of COMSATCOM markets, commercial SATCOM business models, or related space and telecommunications acquisition.
• Experience supporting USSF, DISA, SSC, or another Federal space, SATCOM, or national security organization.
• Experience translating complex technical requirements into acquisition-ready documentation.
• Familiarity with IAA and FMS processes.
• Experience guiding distributed teams with mixed levels of acquisition experience.

Pay Transparency

The salary range for this role is $145,000-$185,000 USD USD. The salary range provided is a good faith estimate representative of all experience levels. QinetiQ US considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Company EEO Statement

Accessibility/Accommodation:

If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 1 and let us know the nature of your request and contact information.

QinetiQ US is an Equal Opportunity employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.