VMware Administrator - Secret Clearance

Position Overview

Responsible for providing Tier II technical support for enterprise virtualization infrastructure, with a focus on VMware technologies (vSphere, ESXi, vCenter, vSAN, NSX). Serves as an escalation point for Tier I Service Desk staff on virtualization-related incidents, performing advanced troubleshooting, root cause analysis, and system maintenance to ensure availability, performance, and stability of the virtual environment.

Key Responsibilities

• Provide Tier II escalation support for incidents involving VMware, virtual machines, and related virtualization infrastructure.
• Troubleshoot and resolve issues related to VM performance, host connectivity, storage (vSAN/SAN/NAS datastores), networking (vSwitch, distributed switches, NSX), snapshots, and cluster/HA/DRS configurations.
• Perform VM provisioning, cloning, templating, and decommissioning in accordance with change management procedures.
• Monitor virtual environment health using tools such as vRealize Operations (Aria Operations), vCenter alarms, and enterprise monitoring platforms; proactively identify and remediate capacity, performance, or configuration issues.
• Document, track, and update incidents and service requests in the ITSM ticketing system (e.g., ServiceNow), ensuring resolution within SLA.
• Assist with backup and disaster recovery processes for virtualized systems (e.g., Veeam, VMware SRM) and support recovery testing.
• Support security hardening, compliance scanning, and remediation of virtual infrastructure per organizational and government security requirements (e.g., STIGs).
• Collaborate with Tier I Service Desk to provide technical guidance, knowledge transfer, and escalation criteria for VMware-related tickets.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field; or Associate degree + 2 years additional relevant experience; or 4 years additional relevant experience in lieu of a degree.
• 1+ years of VMware virtualization support.
• Experience with an ITSM incident tracking system (ServiceNow preferred).
• Demonstrated experience troubleshooting VM performance, storage, and networking issues within a virtualized environment.
• Secret clearance required
• Shift is 10am EST - 6pm EST
• Security + certification

Other Job-Specific Skills

• Working knowledge of VMware NSX, vSAN, and vRealize/Aria Suite.
• Familiarity with Windows Server and/or Linux server administration in a virtualized environment.
• Understanding of enterprise storage concepts (SAN/NAS, LUNs, datastores) and networking fundamentals (VLANs, TCP/IP, DNS).
• Familiarity with ITIL v4 practices for incident, problem, and change management.
• Knowledge of DoD/federal security compliance standards (STIGs, RMF) a plus, if supporting government clients.
• Ability to manage multiple priorities and tickets in a fast-paced enterprise environment.

Location: Huntsville, AL - on-site.

Clearance: Active Secret clearance required.

Compensation: $70,000 - $80,000 per year, depending on experience.

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