Job Requirements
Fort Meade, MD Bolling AFB, DC San Diego, CA
Top Secret/SCI Polygraph not specified
Career Level not specified
$120,000 - $180,000
Job Description
As a Principal Premium Services Engineer, you will play a key role in ensuring our customers have uninterrupted access to the critical performance data they rely on to operate and grow their businesses. This position requires a deep and broad technical skill set, requiring server and OS support, multi-tiered applications, virtualization, voice/video, cloud platforms, security, and big data.
Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you are eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business, and your customer’s business.
Basic Qualifications/Skills:
Collaborate with customers to troubleshoot and resolve complex network and product related issues
Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
Utilizing Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
Provide guidance to customers on network management strategies and best practices using product suite
Deliver high-quality, hands-on support while representing with professionalism and technical expertise.
Preferred Qualification/Skills:
Active Top Security/SCI Clearance Required
CompTIA Security+ required and CISSP Certification beneficial
Bachelor’s Degree in Computer Science/Network Security related field or equivalent discipline
7+ years in network management supporting external enterprise customers
2+ years in high touch or managed customer support environment
Proven expertise in customer relationship and management
Experience in enterprise or service provider network management environments preferred.
Experience working onsite at customer locations and cooperatively with HQ teams
Demonstrated ability to identify and resolve complex network and systems issues
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHCSA or equivalent)
Knowledge of Windows and Linux operating system environments
Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
Strong attention to detail and the ability to manage multiple tasks simultaneously.
Ability to travel up to 25%
Project Management Certification (PMP) is preferred
VMware Certification is a preferred
Dell DOSD (Onsite Server Hardware Support) Certification is preferred
Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you are eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business, and your customer’s business.
Basic Qualifications/Skills:
Collaborate with customers to troubleshoot and resolve complex network and product related issues
Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
Utilizing Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
Provide guidance to customers on network management strategies and best practices using product suite
Deliver high-quality, hands-on support while representing with professionalism and technical expertise.
Preferred Qualification/Skills:
Active Top Security/SCI Clearance Required
CompTIA Security+ required and CISSP Certification beneficial
Bachelor’s Degree in Computer Science/Network Security related field or equivalent discipline
7+ years in network management supporting external enterprise customers
2+ years in high touch or managed customer support environment
Proven expertise in customer relationship and management
Experience in enterprise or service provider network management environments preferred.
Experience working onsite at customer locations and cooperatively with HQ teams
Demonstrated ability to identify and resolve complex network and systems issues
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHCSA or equivalent)
Knowledge of Windows and Linux operating system environments
Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
Strong attention to detail and the ability to manage multiple tasks simultaneously.
Ability to travel up to 25%
Project Management Certification (PMP) is preferred
VMware Certification is a preferred
Dell DOSD (Onsite Server Hardware Support) Certification is preferred
group id: 10107749