ICAM Administrator

ICAM Administrator

Job Title: Identity, Credential, and Access Management (ICAM) Administrator
Reports To: ICAM Manager / IT Operations Manager
Department: Information Technology - Identity & Access Management
Location: [Remote] - Must live within 50 miles from Washington DC
Employment Type: Full-Time
Clearance: Active Public Trust
Salary: 5-8 YOE - $80-90K; 8+ YOE - $90-105K

Position Summary
We are seeking an experienced ICAM Administrator to support enterprise Identity, Credential, and Access Management services across our on-premises, cloud, and hybrid environments. This role is responsible for managing user and service account lifecycles, configuring and maintaining directory services, implementing access controls, and ensuring compliance with organizational security policies. The ideal candidate will have hands-on experience with Active Directory, Microsoft Entra ID (Azure AD), PowerShell scripting, and enterprise identity platforms. This position plays a critical role in maintaining secure, compliant access to organizational resources while supporting business continuity and security initiatives.

Primary Responsibilities
Account & Identity Lifecycle Management

• Support identity account provisioning, modification, and deprovisioning activities in accordance with established security policies
• Perform user and service account lifecycle management tasks, including creation, enablement, modification, disabling, and removal of accounts across supported systems
• Execute account lifecycle management activities with proper tracking in ticketing or audit systems
• Identify inactive, non-compliant, or orphaned accounts and escalate findings to support audit, compliance, and cybersecurity requirements
• Maintain accurate records and audit trails to support compliance reporting, security reviews, and access audits

Directory Services Administration

• Operate, maintain, and sustain enterprise directory services including Active Directory and Microsoft Entra ID in support of on-premises, cloud, and hybrid environments
• Manage group policies, organizational units (OUs), and directory structure optimization
• Configure and maintain role-based access control (RBAC) across directory services
• Troubleshoot complex authentication and identity-related issues
• Implement approved configuration changes across directory and SSO platforms

Access Management & Multi-Factor Authentication (MFA)

• Administer and monitor single sign-on (SSO) and federation services across enterprise systems
• Manage PIV-based and cloud-based multi-factor authentication (MFA) implementations
• Monitor and enforce conditional access policies and security baselines
• Support authentication protocols and access-based assignments
• Manage privileged access management (PAM) activities and ensure least-privilege principles are maintained

PowerShell Automation & Scripting

• Develop and maintain PowerShell scripts and automation workflows to streamline account provisioning, modifications, and deprovisioning processes
• Create scripts for bulk account operations, compliance audits, and reporting
• Automate routine identity management tasks to improve efficiency and reduce manual errors
• Document all scripts and automation procedures for knowledge transfer and maintenance
• Support integration between identity platforms using PowerShell-based solutions

Monitoring & Operations

• Monitor ICAM request queues, respond to tickets and escalations in accordance with defined Service Level Agreements (SLAs)
• Generate and review ICAM operational reports, metrics, and performance indicators
• Maintain security event logs and audit trails for compliance and incident investigation
• Escalate critical issues to senior engineers and security teams appropriately

Compliance & Security

• Ensure ICAM operations remain compliant with regulatory requirements (NIST, FISMA, HSPD-12, SOC 2, etc.)
• Support security audits and compliance reviews by providing accurate documentation and evidence
• Participate in identity governance initiatives and access reviews
• Maintain confidentiality and security of sensitive credential information
• Support incident response activities related to identity compromise or unauthorized access

Documentation & Knowledge Management

• Maintain comprehensive documentation of identity management processes, configurations, and procedures
• Create and update standard operating procedures (SOPs) for routine ICAM operations
• Contribute to knowledge base articles and troubleshooting guides
• Support training of junior staff and new team members

Required Qualifications & Experience
Education

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field; OR equivalent professional experience in enterprise identity/access management

Experience

• 5+ years of demonstrated experience in enterprise identity, directory services, or access management roles
• 3+ years of hands-on experience with Active Directory (AD) administration in Windows Server environments
• 2+ years of demonstrated experience with Microsoft Entra ID (Azure AD) or similar cloud identity platforms
• 2+ years of PowerShell scripting experience for identity management automation and system administration
• Proven experience performing user and service account provisioning, modification, and deprovisioning using documented procedures
• Demonstrated ability to manage access requests, incidents, and tasks using IT Service Management (ITSM) or ticketing systems while meeting SLAs
• Experience supporting or administering additional identity platforms such as Okta, Okta Single Sign-On, LDAP, or SAML-based systems
• Hands-on experience with Group Policy Objects (GPOs), organizational units (OUs), and group management

Technical Skills & Certifications
Required:

• Advanced proficiency in Active Directory administration
• Strong experience with Microsoft Entra ID (Azure AD) implementation and management
• Expert-level PowerShell scripting and automation capabilities
• Deep understanding of authentication protocols (Kerberos, OAuth 2.0, SAML, OpenID Connect)
• Knowledge of role-based access control (RBAC) implementation
• Experience with Windows Server environments (DNS, DHCP, Certificate Services)

Preferred:

• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Microsoft Certified: Azure Administrator (AZ-104)
• MCSA: Windows Server certification
• Certified Information Systems Security Professional (CISSP) or similar
• Experience with Okta, Ping Identity, or other enterprise IAM platforms
• Familiarity with PIV/smartcard integration and credential management systems
• Experience with Zero Trust architecture and conditional access policies

Core Competencies & Attributes

• Problem-Solving: Ability to analyze complex identity and access issues, identify root causes, and implement effective solutions
• Attention to Detail: Meticulous approach to account management, configuration changes, and security procedures
• Communication Skills: Clear written and verbal communication with technical and non-technical stakeholders
• Reliability: Ability to work independently while maintaining 24x7 operational support posture
• Security Mindset: Strong commitment to security best practices and compliance requirements
• Adaptability: Comfortable learning new technologies and identity management platforms
• Time Management: Ability to prioritize tasks and manage multiple requests while meeting SLAs
• Documentation: Strong ability to document procedures, configurations, and troubleshooting steps clearly
• Collaboration: Works effectively with cross-functional teams including security, compliance, and application teams

Work Environment & Physical Requirements

• hybrid, or remote position (as applicable)
• Ability to participate in on-call rotation for 24x7 support environments
• Valid government-issued ID required for facility access (if applicable)
• Security clearance may be required for government or regulated industry contracts
• Ability to maintain focus on detail-oriented tasks for extended period