Field Service Rep Analyst

Field Service Representative Analyst
Job Title: Field Service Representative Analyst
Functional Area: Mission Enablement / Intelligence Systems Support
Employment Type: Full-Time
Work Environment: Primarily onsite
Security Clearance: Active TS/SCI required
Travel: Position-dependent; generally up to 25%, with some locations requiring rotational or OCONUS support
Potential Duty Locations
• Fort Bragg, North Carolina
• Camp Lejeune, North Carolina
• Colorado Springs, Colorado
• Newport News, Virginia
• Portsmouth, Virginia
• Honolulu, Hawaii
• Tacoma, Washington
• Anchorage, Alaska
• Shaw AFB / Sumter, South Carolina
• Wiesbaden, Germany
• Bahrain and other rotational or deployed locations
Specific availability, travel, rotation, relocation, and work-hour requirements vary by location.
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Position Summary
TASCON Advisors is seeking experienced Field Service Representative Analysts to support the adoption, employment, and sustainment of mission platforms across Department of Defense operational environments.
The FSR Analyst serves as an embedded customer-support, training, and mission-enablement professional working directly with intelligence personnel, operational planners, military leaders, civilian analysts, contractors, and technical teams.
This is not solely an intelligence-production role, traditional classroom-instructor position, help-desk function, or software-engineering billet. The FSR Analyst operates at the intersection of mission operations, user enablement, technology adoption, and customer success.
Successful candidates understand how intelligence and operational users work, can explain a complete mission workflow, and can help customers employ Palantir capabilities to improve mission execution. They may support structured classroom instruction, hands-on user training, workflow development, platform demonstrations, troubleshooting, link and network analysis, data visualization, operational-product development, and user-adoption activities.
The strongest candidates combine substantive Palantir experience with mission credibility, instructional ability, professional composure, and a service-oriented mindset. They can earn the trust of users, explain complex capabilities clearly, remain calm under pressure, and adapt their approach to different military, civilian, and organizational cultures.
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Primary Responsibilities
Embedded Mission Support
• Embed with operational and intelligence customers as a trusted mission partner.
• Develop an understanding of the customer’s mission, users, current tools, workflows, decision processes, and operational constraints.
• Translate operational questions and mission needs into practical Palantir-enabled user workflows.
• Help users progress from a mission question through data discovery, analysis, visualization, collaboration, and final output.
• Identify gaps in existing analytical or operational processes and recommend practical improvements.
• Support intelligence, targeting, operational planning, collection, ISR, force-protection, and related mission activities.
• Maintain credibility with analysts, operators, planners, senior leaders, engineers, and other stakeholders.
Platform Instruction and User Enablement
• Deliver basic, intermediate, and advanced platform instruction to military, civilian, contractor, and interagency users.
• Conduct classroom, small-group, desk-side, and hands-on training.
• Teach groups of varying size, experience, technical ability, mission background, and organizational culture.
• Adapt instructional methods for junior operators, experienced analysts, civilian professionals, and senior leaders.
• Develop or maintain lesson materials, demonstrations, exercises, job aids, standard operating procedures, and user guides.
• Reinforce training through practical mission scenarios and real-world user workflows.
• Assess user understanding, identify learning gaps, and provide follow-on coaching and support.
• Support occasional five-day training events at other installations or customer locations.
Workflow Support
• Help users employ products in support of operational and intelligence requirements.
• Create, execute, improve, or teach workflows involving:
o Link and network analysis
o Target development
o Pattern-of-life analysis
o Intelligence-report integration
o Timeline development
o Geospatial analysis
o Multi-source data fusion
o Operational planning
o Common Operational Picture or Common Intelligence Picture development
o Collaborative intelligence production
o Mission dashboards and visualizations
• Explain what information was used, how it was connected, what analytical process was performed, and how the output supported a decision or mission outcome.
• Build or support shared products that allow multiple users to collaborate, update information, and maintain mission continuity.
• Help customers compare Palantir capabilities with current systems, tools, and manual processes.
• Replicate relevant customer workflows in Palantir to demonstrate operational value and reduce resistance to adoption.
Technical and Product Support
• Provide responsive first-line support for platform, workflow, access, data, and user issues.
• Troubleshoot problems independently when possible and coordinate with engineers, administrators, security personnel, or product teams when escalation is required.
• Clearly distinguish user error, workflow-design issues, data limitations, permissions problems, platform defects, and infrastructure constraints.
• Document issues, attempted solutions, outcomes, and required follow-up.
• Test updates, software patches, new capabilities, or workflow changes against customer use cases where assigned.
• Gather actionable user feedback and communicate product, data, training, and workflow needs to technical stakeholders.
• Maintain awareness of platform changes and refresh technical proficiency as Palantir products evolve.
Adoption and Change Enablement
• Assess the tools and processes customers currently use before recommending changes.
• Identify mission pain points and demonstrate how Palantir can improve effectiveness, speed, collaboration, accessibility, or analytical quality.
• Use practical examples, prototypes, comparisons, and mission-relevant demonstrations rather than relying solely on product advocacy.
• Engage skeptical users and leaders professionally and seek to understand the source of resistance.
• Build relationships with user champions while maintaining credibility with hesitant stakeholders.
• Support adoption as an iterative process requiring trust, evidence, responsiveness, and follow-through.
• Avoid dismissing existing systems or overstating Palantir capabilities.
Customer Success and Relationship Management
• Serve as a responsive and dependable point of contact for assigned customers.
• Follow user issues through resolution and keep stakeholders informed.
• Build trust by consistently delivering useful support and maintaining commitments.
• Communicate platform capabilities, limitations, risks, and dependencies honestly.
• Maintain a service-oriented mindset during high-tempo operations and difficult customer interactions.
• Preserve customer relationships even when an immediate technical or operational solution is unavailable.
• Represent TASCON, PVM, Palantir, and the supported program professionally.
Delivery and Reporting
• Back-plan from training, deployment, mission, and customer-delivery deadlines.
• Identify dependencies, risks, and blockers early.
• Communicate schedule risk before a deadline is missed.
• Escalate issues with relevant context, impact, attempted actions, and a proposed path forward.
• Recover quickly from missed commitments and capture lessons learned.
• Manage multiple user requests without losing visibility on planned deliverables.
• Prepare activity reports, training results, user feedback, issue summaries, and other required contract documentation.
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Required Qualifications
Security Clearance
• Active TS/SCI clearance.
• Ability to maintain required accesses and comply with customer security requirements.
• CI polygraph may be required or preferred for select assignments.
Mission Experience
Candidates must possess substantive experience in one or more of the following:
• All-source intelligence
• HUMINT
• SIGINT
• GEOINT
• ISR
• Counterintelligence
• Targeting
• Counterterrorism
• Special Operations
• Collection management
• Intelligence production
• Operational planning
• Joint operations
• Information operations
• Cyber-enabled intelligence support
• Space or counterspace intelligence
• Sensitive-site or media exploitation
• Force-protection or threat-network analysis
The most competitive candidates will understand how intelligence personnel and operational planners use information to make decisions in real-world mission environments.
Palantir or Related Platform Experience
Candidates must possess meaningful experience with at least one Palantir operational platform or a closely related mission platform.
Relevant products include:
• Palantir Gotham
• Palantir Gaia
• Palantir Foundry
• Maven Smart System
• Maven
• Target Workbench
• Vantage
• Artificial Intelligence Platform
• Mission Command System Common Operational Picture
Candidates should normally have at least six months of substantive platform experience, preferably within the previous one to three years.
Experience must extend beyond merely attending training or listing Palantir in a skills section. Candidates must be able to explain:
1. Which platform they used.
2. When and for how long they used it.
3. Whether they were a user, trainer, administrator, builder, engineer, or FSR.
4. The mission question or operational problem they addressed.
5. The workflow they performed or supported.
6. The data, objects, reports, or sources involved.
7. The product, output, or decision that resulted.
8. What they personally performed versus what required engineering or administrative support.
A candidate with strong recent Gotham, Gaia, or Maven power-user experience may qualify even without advanced Foundry development experience, provided the candidate can demonstrate substantive mission workflows and the ability to learn additional platform capabilities.
Instruction and Briefing Experience
• Experience instructing, briefing, coaching, or facilitating groups of approximately 10–20 personnel or more.
• Ability to explain technical or analytical concepts in clear, practical language.
• Experience supporting hands-on learning, platform demonstrations, user certification, or operational training.
• Ability to respond constructively to questions, confusion, resistance, and varying levels of user proficiency.
Professional classroom-instructor experience is not required. Military instruction, operator training, crew certification, mission briefings, new-equipment training, and platform-user enablement are qualifying experiences.
Customer-Facing Capability
• Experience working directly with end users, customers, mission partners, or senior stakeholders.
• Ability to gather requirements and understand the problem before proposing a solution.
• Ability to communicate effectively with military, civilian, contractor, and interagency personnel.
• Demonstrated professionalism and sound judgment.
• Ability to operate primarily onsite in a customer-facing environment.
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Preferred Qualifications
Highly competitive candidates will possess one or more of the following:
• Prior Palantir FSR, deployment strategist, field-service engineer, mission-integrator, or platform-trainer experience.
• Recent daily or frequent use of Gotham, Gaia, Foundry, Maven Smart System, Target Workbench, or Vantage.
• Direct experience building or configuring:
o Workflows
o Pipelines
o Ontologies
o Objects and object relationships
o Dashboards
o Workshop applications
o Data connections
o Data transformations
o Common Operational Pictures
o Common Intelligence Pictures
o AIP-enabled workflows
• Experience partnering directly with Palantir engineers, product teams, software developers, data engineers, or system administrators.
• Experience supporting SOF, Combatant Commands, joint task forces, Service components, national agencies, or deployed organizations.
• Experience with Analyst’s Notebook, DCGS, FADE/MIST, M3, ArcGIS, TAK, Thresher, C2IE, or other intelligence and operational systems.
• Experience comparing Palantir workflows against legacy or alternative analytical tools.
• Experience securing adoption from skeptical users or senior leaders.
• Experience supporting civilian analysts and nonmilitary customers.
• OCONUS, rotational, or deployed mission experience.
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Professional Competencies
Mission Orientation
Understands that platform use, training, and technical support must ultimately improve mission outcomes rather than merely demonstrate software functionality.
Customer-Service Mindset
Responds to users promptly, follows issues through resolution, and treats customer success as a personal responsibility.
Calm Professionalism
Maintains composure when systems fail, users are frustrated, deadlines are at risk, or operational conditions become uncertain.
Audience Adaptability
Adjusts communication, instruction, and engagement style based on the audience, mission, organizational culture, and experience level.
Consultative Problem-Solving
Seeks first to understand the customer’s current process, tools, concerns, and objectives before recommending a solution.
Intellectual Curiosity
Learns new products, workflows, mission areas, and technical concepts without waiting for exhaustive direction.
Ownership and Follow-Through
Takes responsibility for commitments, communicates obstacles early, and remains engaged until an issue is resolved or properly transferred.
Collaborative Judgment
Knows when to solve independently, when to coordinate with other specialists, and when to escalate.
Civilian and Interagency Effectiveness
Can transition from military command-and-control habits to a professional, collaborative, nonhierarchical customer environment.
Integrity
Communicates limitations honestly, protects classified information, respects organizational boundaries, and does not overstate personal technical experience.
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Work Environment and Travel
• Most assignments require full-time onsite customer support.
• Remote work should not be expected for the primary FSR assignment.
• Candidates may be required to travel to other installations to deliver approximately five-day training events.
• Typical travel may be up to 25%, although actual travel varies by location.
• Some assignments may require short-duration deployed support, rotational duty, relocation, or OCONUS service.
• Certain OCONUS positions may involve extended workweeks, SOFA requirements, or 90/90 rotations.
• Candidates must be willing to operate in classified, high-tempo, and mission-focused environments.