SUPPORT SERVICES SPECIALIST

• Supports official records and information management programs and initiatives.
• Implements records management with directorates and units within the installation and/or state.
• Conducts and/or facilitates specialized training sessions and briefings on records/information management.
• Freedom of Information Act / Privacy Act Program Management.
• Executes plans, policies, and objectives for automated records management program administration.
• Identifies areas of improvement based on policy issuance, higher-level directives, and new initiatives.
• Conducts studies of installation and/or state to validate essential business operations processes performed, with a specific focus on information technology (IT) solutions and applications relative to electronic records management.
• Serves as an Assistant Printing and Publications Control Officer, responsible for providing guidance and input in order to carry out the provisions of the installation and/or state Publishing and Printing Program.
• Assists in leading the installation and/or state Printing and Reproduction Program and/or Facility.
• Serves as an subject matter expert in the management of the publications and forms development process.
• Provides input to the installation and/or state field printing program regarding the limitations and capabilities of all types of commercial printer and multi-function devices (MFD).
• Serves as the Assistant Mail Control Manager for the installation and/or state.

• National Guard Membership is required. If you are not sure if you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
• This is an excepted service position that requires membership in a compatible military assignment in the National Guard.
• Selectee will be required to wear the military uniform.
• Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
• Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
• Males born after 31 December 1959 must be registered for Selective Service.
• Federal employment suitability as determined by a background investigation.
• May be required to successfully complete a probationary period.
• Participation in direct deposit is mandatory.
• This position is INDEFINITE NTE 24 months, with possible extension up to 60 months, and permanent potential.
• Must be able to obtain and maintain secret security clearance in support of management of official mail, records, and printing/publications.
• Ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission.
• Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day.
• May require travel in military and/or commercial aircraft to perform temporary duty assignments.
• The work may require the incumbent to drive a motor vehicle; if so, and an appropriate valid driver's license is mandatory.
• Must possess privileged level permissions, to manage official records within system of records platforms (i.e. Army 365 SharePoint Online).

MILITARY GRADES: E4-E9, or O1-O3, or WO1-WO4

COMPATIBLE MILITARY ASSIGNMENTS: **ANY**

GENERAL EXPERIENCE : Experience, education or training in administrative, professional, technical, or other work that provided knowledge of support services. Knowledge of administrative methods and procedures used in planning and organizing work, and skill in dealing with others in person-to-person work relationships. Experience working with people from various levels and backgrounds to obtain their cooperation or compliance with procedures, rules, or practices. Experience using computer and automation systems.

SPECIALIZED EXPERIENCE: 1-year specialized experience, education or training equivalent to at least the next lower grade level. Must have experience, education, or training dealing with management principles and supervisory responsibility for support service functions required by type of position to be filled and the organization involved.
PLEASE READ THIS CAREFULLY AS THE FOLLOWING HAS CHANGED

Indiana National Guard (INNG) Federal Technicians will wait 36 months after being selected for a new position before applying for another position within the INNG. If you meet the requirements listed below, you will need to submit a signed Exception to Policy (ETP) memorandum with your application to be considered for the position. If you have questions about applicability, send an email explaining your situation to the HRO Staffing inbox listed below.

If you are a Tenure 0 Temporary employee (your position has a not-to-exceed date), you do not need an ETP memo.

If you became a new employee through a USAJobs announcement within the last 36 months, you will need an ETP memo.

If you received a promotion, reassignment, or grade reduction through a USAJobs announcement within the last 36 months, you will need an ETP memo.

If you require an ETP memorandum, you can download the template here:

The memorandum will be written by you, the employee, and signed by your supervisory chain up to the Director level. Directors and Supervisors will submit the signed memorandum for final review to the HRO Staffing inbox:

The Human Resources Officer (HRO) is the final approval for all ETP waivers. If approved, the memorandum will be returned to you and then submitted with your application.



To receive credit for Education, you must provide transcripts or documentation of proof that you meet the Education requirements for this position.
You may combine education with specialized experience to meet the length of experience requirement for GS-09. Such education must demonstrate the knowledge, skills, and abilities necessary to do the line of work.

For the GS-09 level: To qualify on education alone applicant must have one of the following: master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for position at grade GS-9 including qualifying with combination of education and experience.

To receive credit for Education, you must provide transcripts or documentation of proof that you meet the Education requirements for this position.



***NOTE***Indefinite Appointments are TEMPORARY in nature, but eligible to receive benefits. You must select YES to the Temporary Position question within the Assessment Questionnaire to be considered for this job announcement.

Superior Qualifications and Special Needs Pay-setting Authority may be considered for this position. Contact the INNG HR Office for information about this policy. TAG is final approval authority for incentive programs (applicable to federal employees or those with a 90-day break in service). This must be approved prior to your appointment date.

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ( ).
This announcement follows the Fair Chance Act (FCA). The FCA prohibits specific inquiries regarding an applicant's criminal or credit background prior to the hiring agency making a conditional offer of employment to the applicant. If applicant suspects a violation to FCA for their application, the applicant may submit a complaint to the agency within 30 calendar days to the date of alleged non-compliance. To complete the complaint, applicant must send an email to with the following information:

• Name of the applicant.

• A copy of the vacancy announcement and/or vacancy announcement number.

• Name of the individual(s) who allegedly violated the Fair Chance Act.

• A description of the violation.

• Supporting documentation (e.g., emails), if applicable.

Exemptions to FCA implementation that may apply:

• Position requires a determination of eligibility for access to classified information.

• Is a dual-status military technician position in which an applicant or employee is subject to a determination of eligibility for acceptance or retention in the armed forces, in connection with concurrent military membership.