Job Requirements
Tampa, FL
Top Secret/SCI Polygraph not specified
Career Level not specified
$80,000 - $115,000
Job Description
DCI Job Requirement for:
Field Support Representative
Location: Jordan (90/90 Rotation)
Job Description:
• Serve as an FSR Analyst
• Work side-by-side with analysts to train and mentor users
• Troubleshoot technical issues and develop new use cases
• Solve unique and challenging problems
• Embed with high-impact units to understand their operational and technical needs
• Help facilitate collaboration across a global enterprise
• Provide desk-side training to analysts
• Train analysts/operators in a classroom and operational setting
• Staff the Help Desk
◦ Respond to user requests and work with the engineering team to troubleshoot issues
• Provide feedback to the engineering team about product
• Proactively develop relationships with users at customer site and surface use case gaps
• Build initial dashboard products and assist users with building questions
• Answer questions from senior leaders
Qualifications:
• Strong background in intel analysis
• Experience fusing intelligence capabilities in support of operations
• Prior experience with one or more of the following platforms:
◦ Gotham, AIDP, Gaia, Maven or Foundry
• Technical background with working knowledge of the following (highly preferred):
◦ HTML, Ruby, Python and/or Java
◦ Hardware, networks, and server administration
• Experience training analyst in a classroom and/or or field setting
• Strong knowledge of Excel
• Military/Special Operations experience is a plus
*Note: This role is 90 Days on duty in Jordan, followed by 90 days off at your HOR*
Active DoD TS/SCI Clearance
Job Type: Full-time
Field Support Representative
Location: Jordan (90/90 Rotation)
Job Description:
• Serve as an FSR Analyst
• Work side-by-side with analysts to train and mentor users
• Troubleshoot technical issues and develop new use cases
• Solve unique and challenging problems
• Embed with high-impact units to understand their operational and technical needs
• Help facilitate collaboration across a global enterprise
• Provide desk-side training to analysts
• Train analysts/operators in a classroom and operational setting
• Staff the Help Desk
◦ Respond to user requests and work with the engineering team to troubleshoot issues
• Provide feedback to the engineering team about product
• Proactively develop relationships with users at customer site and surface use case gaps
• Build initial dashboard products and assist users with building questions
• Answer questions from senior leaders
Qualifications:
• Strong background in intel analysis
• Experience fusing intelligence capabilities in support of operations
• Prior experience with one or more of the following platforms:
◦ Gotham, AIDP, Gaia, Maven or Foundry
• Technical background with working knowledge of the following (highly preferred):
◦ HTML, Ruby, Python and/or Java
◦ Hardware, networks, and server administration
• Experience training analyst in a classroom and/or or field setting
• Strong knowledge of Excel
• Military/Special Operations experience is a plus
*Note: This role is 90 Days on duty in Jordan, followed by 90 days off at your HOR*
Active DoD TS/SCI Clearance
Job Type: Full-time
group id: 90942178
