Sr. Technical Support Coordinator

2026-07-09

United States of America

US-MA-ANDOVER-AN2 ~ 352 Lowell St ~ AN2 HAMPSHIRE BLDG

Onsite

The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

DoD Clearance: Secret

Active and existing security clearance required after day 1

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.

The Electrical Analysis - Northeast section of the Materials & Process Engineering Department is seeking an individual to fulfill the role of Sr. Technical Support Coordinator. This position will support programs and their mission of performing electrical component evaluations and root cause failure analysis. This position requires technical support to engineers on a variety of tasks. Tasks include data entry of engineering work, organization of laboratory task flow, maintaining part trending, producing metrics, and gathering drawings, reports, and engineering documentation.

• Performing data entry to log in all incoming work for the entire section
• Administrator for our database which contains historical technical work
• Lead the Part Recovery and Trending operation
• Lead and support the Incoming Inspection process
• Coordinate transportation of hardware between labs
• Coordinate transportation of hardware back to customers
• Provide and maintain metrics
• Coordinate and track procurement requests
• Track metrology of required test equipment and provide metrics
• Participating in lab audits
• Help promote lab run rules
• Maintain an inventory of all lab equipment
• Maintain chemical inventory for the section
• Maintain an inventory of available test fixtures
• Maintain and organize recipes for our Destructive Physical Analysis process
• Maintain and organize test instructions for the section

• Typically requires A University Degree or equivalent
  experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
• Experience in OSHA/NFPA industrial policies and regulations
• Experience in EHS, NISPOM, JAFAN and Foreign Object Elimination

• Experience with spreadsheets and maintaining metrics
• Experience with working directly with engineers, technicians and leadership in an engineering lab environment in the areas of safety, security, compliance and property management
• Ability to build positive, lasting relationships with customers
• Experience with Microsoft Office tools (Excel, PowerPoint, Word)

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

• Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

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The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.



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