Sales Fulfillment & Operations Analyst

The Opportunity

NexTech Solutions (NTS) is actively seeking Sales Fulfillment & Operations Analyst for immediate hire! The position offers a unique opportunity to work across business functions in a rapidly changing environment with a focus on sales processes, order operations, order fulfillment, customer relations, and career development. This position will report directly to the Sales Enablement & Ops Director.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

• Act as Sales Operations/Order Fulfillment Representative - Own and manage the full order processing lifecycle from lead generation through quoting, order processing, tracking, and delivery, exercising judgment to ensure accuracy and efficiency.
• Partner with the sales team to drive revenue through new business, expansion, and maintenance renewals/account retention, applying independent judgment to support deal execution and customer outcomes.
• Oversight of government contract management- To include partner relationship management, quoting, technology refreshes, tracking and delivery, and program reporting. (Experience with SEWP, GSA, CHESS, DLA-TLS a plus)
• Serve as a primary point of contact for customer inquiries, independently resolving issues and ensuring timely, professional communication.
• Maintain and continuously enhance internal databases with relevant market and competitive information, ensuring data integrity within the CRM and leveraging insights to inform decision-making.
• CRM-related sales support activities, including quoting, material and part number updates, forecasting updates, and post-sales administrative functions. Ensure CRM reflects accurate, real-time opportunity and customer engagement data.
• Post-Award Operations - Coordinates with the Sales Team on scheduling and tracking of delivery, serving as a resource to facilitate communication and alignment with customers, partners, and third-party providers.
• Coordinate with PFA/A&F to align sales and delivery activities, ensuring timely and accurate invoicing and revenue recognition.
• Define, implement and optimize standards/procedures that are leverageable across the company to optimize customer delivery. Identify opportunities and utilize creative problem solving to create a Continuous Process Improvement (CPI) culture
• Leverage AI and automation tools to design and enhance business processes, improving data collection, tracking, and analysis to support operational decision-making.
• Develop and deliver reports, presentations, and dashboards that communicate key insights and recommendations to stakeholders.
• Advise customers and stakeholders on government contracting guidelines related to quoting, award review, negotiation support, execution, administration, modifications, and closeout.
• Collaborate cross-functionally with other departments, such as sales, finance, and accounting, and contracts to ensure that contracts are aligned with the company's overall objectives and strategies.
• Utilize and optimize lead generation tools to support business development efforts
• Apply advanced proficiency in Microsoft Word and Excel, including data analysis and pivot tables, to interpret trends and support decision-making.