Field Support Representative, Technical Lead

The Opportunity

Highly skilled IT specialist responsible for providing technical guidance to a team of Field Support Representatives (FSRs) maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

• Duties include system operations, maintenance, training, warranty facilitation, and tactical systems engineering expertise for USSOCOM TACLAN systems.
• Manage all aspects of tactical mission support, apply systems engineering principles, and ensure hardware and software meet operational requirements.
• Manage user interfaces, administering servers, implementing access controls, supporting imaging and configuration, and ensuring interoperability between systems and programs.
• Coordinate with tiered support teams, maintain spare parts, and are required to align their work hours with the needs of the supported sites.
• Provide comprehensive training to SOF units, including formal and informal instruction, development of training materials, and travel to satellite locations for training delivery.
• Support enhancements and upgrades, monitoring operational tests, evaluating results, implementing software applications, and ensuring system compatibility and functionality.
• Provide mentorship to team members, fostering growth and maintaining a culture of technical excellence.