Job Requirements
Washington, DC
Public Trust Polygraph Unspecified
Career Level not specified
Salary not specified
Join Premium to unlock estimated salaries 
Job Description
Job Title/LCAT: IT Support Technician Tier 1
Location: Washington, DC
Clearance: No clearance required, must be a U.S. Citizen, cannot be a duel citizen. Candidate must be able to process for a "Public Trust T2" SEC clearance and pass a background check and drug screen.
(Technician roles are onsite)
Education/Experience: 1-2 Years of Experience
Budget: 55,000 - 65,000
Job Description:
The IT Support Technician - 1 provides first-level technical support for SEC end users, resolving basic hardware, software, and connectivity issues. This role responds to service desk tickets, performs initial diagnostics, and escalates complex issues to higher-tier support. The technician assists with workstation setup, peripheral installation, and routine maintenance tasks.
Primary Responsibilities:
First-Level Technical Support
• Provide first-level technical support for end users, including resolving hardware, software, and connectivity issues.
• Respond to service desk tickets and perform initial diagnostics to classify and prioritize issues.
• Walk users through basic troubleshooting steps for common problems (password resets, connectivity, application errors).
• Escalate complex issues to Tier 2/3 support with complete documentation of symptoms and steps taken.
Workstation Setup and Maintenance
• Assist with workstation setup, peripheral installation, and routine maintenance tasks.
• Support hardware refresh activities including device swap coordination and user communication.
• Perform basic imaging and configuration of endpoints following established procedures.
• Maintain cleanliness and organization of support areas and equipment staging.
Documentation and SLA Compliance
• Document resolutions and update ticket status in ServiceNow to ensure SLA compliance.
• Follow established SOPs and escalation procedures for all support interactions.
• Contribute to knowledge base articles for common issue resolution.
• Track and report basic support metrics as directed by team leads.
Location: Washington, DC
Clearance: No clearance required, must be a U.S. Citizen, cannot be a duel citizen. Candidate must be able to process for a "Public Trust T2" SEC clearance and pass a background check and drug screen.
(Technician roles are onsite)
Education/Experience: 1-2 Years of Experience
Budget: 55,000 - 65,000
Job Description:
The IT Support Technician - 1 provides first-level technical support for SEC end users, resolving basic hardware, software, and connectivity issues. This role responds to service desk tickets, performs initial diagnostics, and escalates complex issues to higher-tier support. The technician assists with workstation setup, peripheral installation, and routine maintenance tasks.
Primary Responsibilities:
First-Level Technical Support
• Provide first-level technical support for end users, including resolving hardware, software, and connectivity issues.
• Respond to service desk tickets and perform initial diagnostics to classify and prioritize issues.
• Walk users through basic troubleshooting steps for common problems (password resets, connectivity, application errors).
• Escalate complex issues to Tier 2/3 support with complete documentation of symptoms and steps taken.
Workstation Setup and Maintenance
• Assist with workstation setup, peripheral installation, and routine maintenance tasks.
• Support hardware refresh activities including device swap coordination and user communication.
• Perform basic imaging and configuration of endpoints following established procedures.
• Maintain cleanliness and organization of support areas and equipment staging.
Documentation and SLA Compliance
• Document resolutions and update ticket status in ServiceNow to ensure SLA compliance.
• Follow established SOPs and escalation procedures for all support interactions.
• Contribute to knowledge base articles for common issue resolution.
• Track and report basic support metrics as directed by team leads.
group id: 10290999
