Work Center Escort

• RMantra Solutions is hiring a Hybrid Work Center Escort - who will work supporting both Work Center & Escort. Location: Dual-site operations across Mark Center in Alexandria, VA and The Pentagon Customer: Defense Information Systems Agency (DISA) - National Capital Region Clearance: Active Secret required, eligible for Top Secret/SCI Schedule: 24/7 rotational (nights, weekends, holidays) Citizenship: U.S. Citizen required
• The Mission You keep critical DoD infrastructure online and secure. In one shift you're the calm voice in the Work Center logging incidents in ServiceNow. In the next, you're the cleared escort ensuring only the right people touch the racks in secure IFRs, TCFs, and CSRs. It's a true hybrid - half operations, half physical security - and it's essential to DISA's no-fail mission in the NCR.
  
  Where You'll Work You'll split time between two iconic sites, about 15 minutes apart:
  
  Mark Center, Alexandria, VA - primary Work Center and IFR operations hub The Pentagon, Arlington, VA -providing secure facility support and escort operations You'll be badged for both and expected to flex between them based on mission needs.

Primary Responsibilities

In this role, you will serve as primary point of contact for trouble calls, service requests, and incidents in ServiceNow Monitor 24/7 environmental conditions - power, cooling, humidity - and respond immediately to alarms and outages Troubleshoot, repair, and replace rack-mounted UPS units and batteries Perform daily operational checks, review ticket queues, and contribute to the Morning Report Maintain equipment inventory, asset records, and configuration control documentation Coordinate with technicians and mission partners during maintenance and Authorized Service Interruptions (ASIs) Manage and track IFR access requests, escort requests, and reported security violations Escort & Physical Security

• The Mission You keep critical DoD infrastructure online and secure. In one shift you're the calm voice in the Work Center logging incidents in ServiceNow. In the next, you're the cleared escort ensuring only the right people touch the racks in secure IFRs, TCFs, and CSRs. It's a true hybrid - half operations, half physical security - and it's essential to DISA's no-fail mission in the NCR.
• Where You'll Work You'll split time between two iconic sites, about 15 minutes apart:
• Mark Center, Alexandria, VA - primary Work Center and IFR operations hub The Pentagon, Arlington, VA -providing secure facility support and escort operations You'll be badged for both and expected to flex between them based on mission needs.
• Escort uncleared personnel, government staff, and contractors into secure IFRs, Technical Control Facilities, and Consolidated Server Rooms Enforce on-site security standards and IFR Rules of Engagement (ROE) Brief ROE to personnel seeking unescorted access and maintain signed documentation Provision, edit, and revoke proxy cards for rack access in physical access control systems Monitor surveillance systems and activity logs for security events like unauthorized access or doors held open Coordinate scheduled escorts and surge for emergency requirements

Basic Qualifications:

• High School Diploma

REQUIRED SKILLS:

Active DoD Secret clearance, with possible upgrade to TS/SCI Proven ability to switch between technical operations and detail-oriented security work without missing a beat Clear, professional communication - both written reports and in-person briefings Hands-on familiarity with IT infrastructure: power distribution, cooling, rack hardware, and basic networking concepts Experience with ticketing systems (ServiceNow preferred) and alarm monitoring Comfort working onsite, with a rotating 24/7 shift in secure spaces

If you want to apply for this job please Contact Us Or send an email to HR@rmantras.com

Let's Start the Conversation

Join Our Team

Join a dynamic team where your ideas matter and your career thrives.