Senior Recruiter

Position summary:

The Senior Recruiter will be part of a team responsible for building and maintaining CTI's active talent pipeline for the CMS CCO Programs and workforce at the Chester, VA facility ensuring that fully vetted, SCA-compliant candidates are available to meet Maximus headcount directives within days of activation requests. This role manages evergreen postings, cultivates community and veteran hiring partnerships, administers pre-hire assessments, and coordinates background investigation initiation. This role is critical during Open Enrollment Period ramp-up and must be capable of rapidly scaling hiring output to meet surge demands.

Essential Duties and Responsibilities:

Job duties include the following: (Other duties may be assigned.)

• Lead team of recruiters toward achievement of a recruiting goal.

• Maintain evergreen job postings on all major job boards for all CCO roles.

• Cultivate and manage relationships with community colleges, workforce development boards, and veteran service organizations in the Chester/Richmond, VA area.

• Build and maintain active candidate pools across three pipeline tiers: Pre-Hire (Warm) Bench, Training Bench and Alumni/Rehire Bench.

• Coordinate the staffing agency partnership relationship for surge capacity activation when organic pipeline flow is insufficient.

• Administer CTI's pre-hire assessment for all CSR candidates measuring aptitude for customer service success.

• Initiate and track background investigations for all candidates. Ensure all checks are completed prior to Day 1.

• Confirm E-Verify eligibility for all new hires within three business days of hire date.

• Submit and manage OEP Ramp-Up Recruitment Tables to Maximus timely during Ramp-Up periods.

• Submit Daily Training Reports (DTRs) timely during OEP ramp up in coordination with the HR manager.

• Maintain a continuously updated candidate database and provide pipeline health metrics to the HR Manager and Site Manager.

• Execute rapid-backfill hiring processes when attrition is identified. Target time-to-fill metrics communicated by the Program Manager.

• Coordinate with HR Manager on Maximus eligibility reviews before extending rehire offers.

• Track and report diversity and veteran hiring metrics in alignment with CTI's Hire Vets and EEO Commitments.

• Attend and actively participate in all required meetings and updates.

• May be required to plan and participate in off-site events such as job fairs, community outreach, etc.

• Attendance and punctuality are essential functions of this position.

• May have the ability to telework based on the needs of the organization.

# of Hires Needed

1

Exemption Type

Exempt

Hiring Manager

Norton, Robin (Director of Human Resources - Support - Human Resources (01.00.31))

Job Requirements

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is primarily sedentary.

• Available for work from 0700 to 1900

Education and Experience:

• Bachelor's degree in Human Resources or Business Administration preferred, or equivalent work experience in related field. PHR or SPHR a plus.

• 2 year's experience in high-volume recruiting, preferably in a federal government staffing or contact center environment.

• Experience managing multi-channel sourcing strategies and maintaining active candidate pipelines.

• Familiarity with SCA wage determinations and their role in candidate compensation communication.

• Experience with applicant tracking systems (ATS) and candidate database management

• Thrives under deadline pressure during surge recruiting periods.

• Experience with E-Verify and federal employment eligibility verification processes.

• Knowledge of federal employment law, EEO requirements, and government contractor HR obligations.

• Ability to communicate effectively in English, both verbally and in writing.

• Uses good judgment, ability to make independent decisions and proactively solve problems as required.

• Must be organized and have strong time management skills.

• Must have PC skills (Microsoft Office).

• Basic math skills required.

• Ability to interact with all levels of management and staff.

• Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment.

• May be required to work holidays.

• Ability to pass a federal and local criminal background investigation.