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Help Desk Support Specialist with General Dynamics

Insight Global, Inc.

Posted today

Job Requirements

Charlottesville, VA
Top Secret/SCI Polygraph not specified
Mid Level Career (5+ yrs experience)
$50,000 - $62,000

Job Description

- Company: General Dynamics
- Location: Rivanna, VA 22911
- Duration: 3 year contract fully funded
- Clearance: TS/SCI

Schedule:
-Fully on site
-Shift work
- M-F (midnight – 08:00 a.m.)
- SAT-SUN (midnight-noon); Mon-Tues (midnight – 08:00 a.m.)
-Expected to work on holiday shifts

Required Skills & Experience
-TS/SCI clearance (willing / able to obtain polygraph)
-BA/BS degree with 5+ years of experience or Associates degree with 7+ years of experience
-Security + certification

Nice to Have Skills & Experience
-Computing Environment Cloud Practitioner Certification (Can take course following start; 3 day course)
-Previous experience at NGIC

Job Description
-Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware.
-Handles problem that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
-Simulates or recreates user problems to resolve operating difficulties.
-Recommends systems modifications to reduce user problems.
-Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.
-Position may require lifting objects up (IT hardware, installation, pulling cables)
group id: 10112344

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About Us
We aren’t just a staffing company. We’re a company that cares for others. It might sound lofty, but it’s the idea that gets us up every day, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back.
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Insight Global, Inc. Jobs


Job Category
IT - Support
Clearance Level
Top Secret/SCI