System Administrator Lvl 2 – IT Systems Ops & Support

The System Administrator Level 2 provides operations, maintenance, and troubleshooting support for enterprise IT systems across UNIX, Windows, network, storage, and client environments. This role is responsible for daily system operations, Tier 1 and Tier 2 problem resolution, configuration management, performance optimization, and maintaining the reliability of mission critical systems.

Responsibilities
• Support implementation, troubleshooting, and maintenance of IT systems across server, network, storage, and endpoint devices
• Provide Tier 1 (Help Desk) and Tier 2 escalation support for problem identification, diagnosis, and resolution
• Manage daily configuration and operation of IT systems and provide assistance to end users
• Perform day to day monitoring, operations, and problem resolution for client/server and networked devices
• Troubleshoot and resolve hardware, dispatch system, and system integrity issues
• Configure and manage UNIX and Windows operating systems, install OS software, and maintain reliable system configurations
• Implement OS and system enhancements to improve performance and reliability
• Optimize system operations and resource utilization and perform capacity planning
• Provide detailed analysis and feedback for escalated issues to management and internal customers
• Participate in troubleshooting activities involving multiple IT components and environments

Qualifications
• Top Secret/SCI with Full Scope Polygraph — no exceptions
• 10 years of experience as a System Administrator supporting programs of similar scope and complexity
• Bachelor’s degree in a technical discipline
• An additional 5 years of SA experience may be substituted for a degree
• Must have one IAT Level II certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)