Job Requirements
Alexandria, VA Pentagon, DC
Secret Polygraph not specified
Early Career (2+ yrs experience)
$35,000 - $60,000
Job Description
RMantra Solutions is hiring a Hybrid Operations Specialist — who will work supporting both Work Center & Escort.
Location: Dual-site operations across Mark Center in Alexandria, VA and The Pentagon
Customer: Defense Information Systems Agency (DISA) — National Capital Region
Clearance: Active Secret required, eligible for Top Secret/SCI
Schedule: 24/7 rotational (nights, weekends, holidays)
Citizenship: U.S. Citizen required
The Mission
You keep critical DoD infrastructure online and secure. In one shift you’re the calm voice in the Work Center logging incidents in ServiceNow. In the next, you’re the cleared escort ensuring only the right people touch the racks in secure IFRs, TCFs, and CSRs. It’s a true hybrid — half operations, half physical security — and it’s essential to DISA’s no-fail mission in the NCR.
Where You’ll Work
You’ll split time between two iconic sites, about 15 minutes apart:
Mark Center, Alexandria, VA — primary Work Center and IFR operations hub
The Pentagon, Arlington, VA — secure facility support and escort operations
You’ll be badged for both and expected to flex between them based on mission needs.
What You’ll Do
Work Center & Operations
In this role, you will serve as primary point of contact for trouble calls, service requests, and incidents in ServiceNow
Monitor 24/7 environmental conditions — power, cooling, humidity — and respond immediately to alarms and outages
Troubleshoot, repair, and replace rack-mounted UPS units and batteries
Perform daily operational checks, review ticket queues, and contribute to the Morning Report
Maintain equipment inventory, asset records, and configuration control documentation
Coordinate with technicians and mission partners during maintenance and Authorized Service Interruptions (ASIs)
Manage and track IFR access requests, escort requests, and reported security violations
Escort & Physical Security
Escort uncleared personnel, government staff, and contractors into secure IFRs, Technical Control Facilities, and Consolidated Server Rooms
Enforce on-site security standards and IFR Rules of Engagement (ROE)
Brief ROE to personnel seeking unescorted access and maintain signed documentation
Provision, edit, and revoke proxy cards for rack access in physical access control systems
Monitor surveillance systems and activity logs for security events like unauthorized access or doors held open
Coordinate scheduled escorts and surge for emergency requirements
Required Skills:
Active DoD Secret clearance, with possible upgrade to TS/SCI
Proven ability to switch between technical operations and detail-oriented security work without missing a beat
Clear, professional communication — both written reports and in-person briefings
Hands-on familiarity with IT infrastructure: power distribution, cooling, rack hardware, and basic networking concepts
Experience with ticketing systems (ServiceNow preferred) and alarm monitoring
Comfort working onsite, with a rotating 24/7 shift in secure spaces
Prior DoD, DISA, or federal contracting experience strongly preferred
Why Candidates Choose This Role
Direct support to DISA — your work protects real-world warfighter communications
True hybrid skill set that builds both operations and security credentials
Location: Dual-site operations across Mark Center in Alexandria, VA and The Pentagon
Customer: Defense Information Systems Agency (DISA) — National Capital Region
Clearance: Active Secret required, eligible for Top Secret/SCI
Schedule: 24/7 rotational (nights, weekends, holidays)
Citizenship: U.S. Citizen required
The Mission
You keep critical DoD infrastructure online and secure. In one shift you’re the calm voice in the Work Center logging incidents in ServiceNow. In the next, you’re the cleared escort ensuring only the right people touch the racks in secure IFRs, TCFs, and CSRs. It’s a true hybrid — half operations, half physical security — and it’s essential to DISA’s no-fail mission in the NCR.
Where You’ll Work
You’ll split time between two iconic sites, about 15 minutes apart:
Mark Center, Alexandria, VA — primary Work Center and IFR operations hub
The Pentagon, Arlington, VA — secure facility support and escort operations
You’ll be badged for both and expected to flex between them based on mission needs.
What You’ll Do
Work Center & Operations
In this role, you will serve as primary point of contact for trouble calls, service requests, and incidents in ServiceNow
Monitor 24/7 environmental conditions — power, cooling, humidity — and respond immediately to alarms and outages
Troubleshoot, repair, and replace rack-mounted UPS units and batteries
Perform daily operational checks, review ticket queues, and contribute to the Morning Report
Maintain equipment inventory, asset records, and configuration control documentation
Coordinate with technicians and mission partners during maintenance and Authorized Service Interruptions (ASIs)
Manage and track IFR access requests, escort requests, and reported security violations
Escort & Physical Security
Escort uncleared personnel, government staff, and contractors into secure IFRs, Technical Control Facilities, and Consolidated Server Rooms
Enforce on-site security standards and IFR Rules of Engagement (ROE)
Brief ROE to personnel seeking unescorted access and maintain signed documentation
Provision, edit, and revoke proxy cards for rack access in physical access control systems
Monitor surveillance systems and activity logs for security events like unauthorized access or doors held open
Coordinate scheduled escorts and surge for emergency requirements
Required Skills:
Active DoD Secret clearance, with possible upgrade to TS/SCI
Proven ability to switch between technical operations and detail-oriented security work without missing a beat
Clear, professional communication — both written reports and in-person briefings
Hands-on familiarity with IT infrastructure: power distribution, cooling, rack hardware, and basic networking concepts
Experience with ticketing systems (ServiceNow preferred) and alarm monitoring
Comfort working onsite, with a rotating 24/7 shift in secure spaces
Prior DoD, DISA, or federal contracting experience strongly preferred
Why Candidates Choose This Role
Direct support to DISA — your work protects real-world warfighter communications
True hybrid skill set that builds both operations and security credentials
group id: 91135009