Computer Technician III

Position Title: Computer Technician III

Security Clearance (Required): Top Secret/SCI

Certifications (Required): Computing Environment, Security+ (or equivalent DOD Directive 8140.01 IAT II) or A+/Network+ (or equivalent DOD Directive 8140.01 IAT I)

Position Description:

• Required technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals; isolating equipment/system/software malfunctions and restoring failed equipment to good working order; conducting operational checks and replacing defective parts and assemblies
• Required basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration
• Some experience in with video teleconferencing systems
• Performing Tier I - 3 deskside incident resolution of workstations, printers and peripheral devices
• While managing Active Directory, tech will be required to approve systems for reimage/ wipe and move to correct system active OU or system deleted OU (When selected for this function)
• Ensuring proper computer system setup/operation so that end users can accomplish business tasks
• Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level
• Assisting with network hardware, servers and software installation, troubleshooting and support
• Assisting with Asset Management and Inventory of IT assets
• Assisting with security vulnerability remediation
• Proficiency with Anti-virus software / configuration
• Returning failed equipment to good working order and demonstrating the equipment to the user
• Working as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications
• Performing repairs and conducting operational checks, and preventive maintenance service on computer systems, related systems, and office equipment
• Working with System Administrators to maintain network
• Perform other duties as required, which may include:

• • Accomplishing assigned tasks in closely related fields
  • Responding to changes in work schedules and/or locations
  • Supporting other sections on the ITSS contract
  • Participating in formal, on-the-job, and cross-training