Job Requirements
Washing, DC
Top Secret/SCI CI Polygraph
Mid Level Career (5+ yrs experience)
Salary not specified
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Job Description
Position Overview
We are seeking a highly skilled Senior ServiceNow System Administrator / Tier III IT Support Specialist to provide advanced technical support, ServiceNow administration, systems management, and customer support services in a Federal or DoD environment. The ideal candidate will have experience supporting enterprise applications, managing user accounts and permissions, troubleshooting complex technical issues, and delivering exceptional customer service to both standard and executive-level users.
Key Responsibilities
ServiceNow Administration
Administer and maintain ServiceNow environments, including user account creation, modification, and deactivation.
Manage security groups, user roles, permissions, and access controls.
Create, manage, and monitor ServiceNow incidents, requests, and change tickets.
Generate operational and performance reports related to ticket activity and service delivery.
Support ServiceNow implementation, upgrades, and enhancement initiatives.
Troubleshoot application-related issues and review system logs for problem resolution.
Tier III Technical Support
Provide advanced Tier III support for desktop, network, and enterprise applications.
Troubleshoot hardware, software, VPN, connectivity, and system access issues.
Diagnose and resolve complex technical problems impacting end users.
Support enterprise environments involving DNS, DHCP, routing protocols, and network services.
Perform software deployment, system upgrades, and configuration management activities.
Systems Administration
Administer Active Directory user accounts and group memberships.
Manage system access, account provisioning, and security compliance requirements.
Ensure endpoint and system compliance with organizational security policies.
Support remote administration tools and enterprise management platforms.
Customer & VIP Support
Deliver white-glove support to executive leadership, VIP personnel, and mission-critical users.
Serve as a technical liaison between customers, vendors, and support teams.
Communicate technical issues effectively to both technical and non-technical stakeholders.
Maintain high levels of customer satisfaction and service quality.
Asset & Operations Management
Support asset lifecycle management, including inventory tracking and equipment deployment.
Coordinate hardware procurement, maintenance, and replacement activities.
Maintain accurate documentation, knowledge articles, and operational procedures.
Required Qualifications
5+ years of experience in IT Support, Systems Administration, or ServiceNow Administration.
Experience administering ServiceNow in an enterprise environment.
Strong knowledge of Active Directory administration.
Experience supporting Windows-based environments.
Experience with VPN troubleshooting and remote support.
Knowledge of DNS, DHCP, networking concepts, and enterprise IT operations.
Experience supporting Federal Government, DoD, or Military environments.
Strong customer service and communication skills.
Ability to work independently and manage multiple priorities.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA).
Security+ CE Certification.
Experience supporting executive/VIP users.
Experience with Oracle Primavera Portfolio Management (OPPM).
Experience with PowerShell scripting and automation.
Familiarity with Remedy, HP Service Manager, and other ITSM platforms.
Security Clearance
Active TS/SCI Clearance preferred or ability to obtain/maintain clearance.
Technical Skills
ServiceNow Administration
Active Directory
PowerShell
Windows Administration
O365
VPN Troubleshooting
Imaging & Deployment
Network Troubleshooting
DameWare Remote Desktop
Remedy & HP Service Manager
Asset Management
IT Service Management (ITSM)
Enterprise Application Support
Certifications
Security+ CE
ServiceNow Certified System Administrator (CSA
We are seeking a highly skilled Senior ServiceNow System Administrator / Tier III IT Support Specialist to provide advanced technical support, ServiceNow administration, systems management, and customer support services in a Federal or DoD environment. The ideal candidate will have experience supporting enterprise applications, managing user accounts and permissions, troubleshooting complex technical issues, and delivering exceptional customer service to both standard and executive-level users.
Key Responsibilities
ServiceNow Administration
Administer and maintain ServiceNow environments, including user account creation, modification, and deactivation.
Manage security groups, user roles, permissions, and access controls.
Create, manage, and monitor ServiceNow incidents, requests, and change tickets.
Generate operational and performance reports related to ticket activity and service delivery.
Support ServiceNow implementation, upgrades, and enhancement initiatives.
Troubleshoot application-related issues and review system logs for problem resolution.
Tier III Technical Support
Provide advanced Tier III support for desktop, network, and enterprise applications.
Troubleshoot hardware, software, VPN, connectivity, and system access issues.
Diagnose and resolve complex technical problems impacting end users.
Support enterprise environments involving DNS, DHCP, routing protocols, and network services.
Perform software deployment, system upgrades, and configuration management activities.
Systems Administration
Administer Active Directory user accounts and group memberships.
Manage system access, account provisioning, and security compliance requirements.
Ensure endpoint and system compliance with organizational security policies.
Support remote administration tools and enterprise management platforms.
Customer & VIP Support
Deliver white-glove support to executive leadership, VIP personnel, and mission-critical users.
Serve as a technical liaison between customers, vendors, and support teams.
Communicate technical issues effectively to both technical and non-technical stakeholders.
Maintain high levels of customer satisfaction and service quality.
Asset & Operations Management
Support asset lifecycle management, including inventory tracking and equipment deployment.
Coordinate hardware procurement, maintenance, and replacement activities.
Maintain accurate documentation, knowledge articles, and operational procedures.
Required Qualifications
5+ years of experience in IT Support, Systems Administration, or ServiceNow Administration.
Experience administering ServiceNow in an enterprise environment.
Strong knowledge of Active Directory administration.
Experience supporting Windows-based environments.
Experience with VPN troubleshooting and remote support.
Knowledge of DNS, DHCP, networking concepts, and enterprise IT operations.
Experience supporting Federal Government, DoD, or Military environments.
Strong customer service and communication skills.
Ability to work independently and manage multiple priorities.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA).
Security+ CE Certification.
Experience supporting executive/VIP users.
Experience with Oracle Primavera Portfolio Management (OPPM).
Experience with PowerShell scripting and automation.
Familiarity with Remedy, HP Service Manager, and other ITSM platforms.
Security Clearance
Active TS/SCI Clearance preferred or ability to obtain/maintain clearance.
Technical Skills
ServiceNow Administration
Active Directory
PowerShell
Windows Administration
O365
VPN Troubleshooting
Imaging & Deployment
Network Troubleshooting
DameWare Remote Desktop
Remedy & HP Service Manager
Asset Management
IT Service Management (ITSM)
Enterprise Application Support
Certifications
Security+ CE
ServiceNow Certified System Administrator (CSA
group id: 90838916