Job Requirements
New Orleans, LA
Secret Polygraph not specified
Early Career (2+ yrs experience)
$65,000 - $70,000
Job Description
Top Skills' Details
Non negotiables: Completed and valid Security+CE+; at-least a Secret Clearance \
1.) 1-4 Years of IT Experience
2.) Openess and Willingness to support an in-bound service desk/ call center operation
3.) Experience with ITSM (Ticketing System)
Description
1.) Tier 1 Support:
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivty Troubleshooting, DNS/IP address troubleshooting, Root Cause anlyisis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.
Skills
active dod secret clearance, security+, Customer service, ticketing system, first call resolution, end user support, technical support, troubleshooting, Help desk support, Help desk, Support, printer support, Access Control List, windows, windows operating systems, win10, Network Drive, IP Address, Task Manager, Global Address List, HOSTS files, active directory, Windows 10, Helpdesk troubleshooting, Password reset, Office 365, Service desk, Phone support, Windows 7, Service, Support desk, O365, Call center
Top Skills Details
active dod secret clearance,security+,Customer service
Additional Skills & Qualifications
Outside of clearance, certifcation, and skill set candidates must be aware that they are stepping into a "call center", "Help Desk", "Service Desk oriented role. They will be required to be in office, at desk, in call que taking incoming end user calls.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of New Orleans, LA.
Pay and Benefits
The pay range for this position is $31.26 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Orleans,LA.
Non negotiables: Completed and valid Security+CE+; at-least a Secret Clearance \
1.) 1-4 Years of IT Experience
2.) Openess and Willingness to support an in-bound service desk/ call center operation
3.) Experience with ITSM (Ticketing System)
Description
1.) Tier 1 Support:
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivty Troubleshooting, DNS/IP address troubleshooting, Root Cause anlyisis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.
Skills
active dod secret clearance, security+, Customer service, ticketing system, first call resolution, end user support, technical support, troubleshooting, Help desk support, Help desk, Support, printer support, Access Control List, windows, windows operating systems, win10, Network Drive, IP Address, Task Manager, Global Address List, HOSTS files, active directory, Windows 10, Helpdesk troubleshooting, Password reset, Office 365, Service desk, Phone support, Windows 7, Service, Support desk, O365, Call center
Top Skills Details
active dod secret clearance,security+,Customer service
Additional Skills & Qualifications
Outside of clearance, certifcation, and skill set candidates must be aware that they are stepping into a "call center", "Help Desk", "Service Desk oriented role. They will be required to be in office, at desk, in call que taking incoming end user calls.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of New Orleans, LA.
Pay and Benefits
The pay range for this position is $31.26 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Orleans,LA.
group id: 10105424
