Job Requirements
Warrenton, VA
Top Secret Polygraph None
Career Level not specified
Salary not specified
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Job Description
Our client is currently seeking a ServiceNow Business Solutions Consultant to assist in product design and consultation with enterprise level customers. Note: This positions requires a TS clearance with ability to obtain an SCI.
This job will have the following responsibilities:
Qualifications & Requirements:
Optional Desired Qualifications
This job will have the following responsibilities:
- Lead business analysis and process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices.
- Serve as the primary representative of the Business Solutions function on assigned projects, providing critical guidance as the voice of the customer internally.
- Facilitate workshops and stakeholder interviews to elicit, analyze, and document business requirements and current-state processes.
- Apply well-known analysis and prioritization techniques such as WSJF and MoSCoW.
- Develop detailed user stories, acceptance criteria, requirements, goals, and process documentation using frameworks such as INVEST, BPMN and SMART.
- Facilitate product demonstrations at the project level, clearly articulating capabilities and business value to customers.
- Collaborate effectively with cross-functional customer and project delivery teams.
- Advise customers on leading practices in business analysis, process optimization, and adopting ServiceNow capabilities to achieve desired outcomes.
- Ensure alignment of solutions with both ServiceNow capabilities and broader organizational goals.
- Perform comprehensive quality assurance checks on project deliverables to ensure accuracy and adherence to customer expectations.
- Support customer user acceptance testing (UAT), including test planning, execution, and issue resolution.
- May occasionally provide mentoring to peers within the project team and function.
Qualifications & Requirements:
- 5-7 years of experience with the ServiceNow platform, including business analysis and process improvement across multiple modules in a consulting environment.
- ServiceNow Certified System Administrator (CSA).
- Expertise with the ServiceNow ITSM application suite.
- Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart, etc.).
- Demonstrated expertise in applying business analysis, requirements management, and process documentation methodologies, techniques, frameworks, and standards.
- Strong understanding of ITIL® principles and their application in service management contexts.
- Familiarity with Agile delivery practices and frameworks (e.g., Scrum, Kanban, SAFe®).
- Excellent presentation and facilitation skills, with experience driving product demonstrations and engaging senior customer stakeholders.
- Bachelor's degree in Business, Information Technology, or a related field (desired, but not required). Relevant experience may be considered in place of formal education.
Optional Desired Qualifications
- CBAP® (Certified Business Analysis Professional)
- ITIL® certification(s).
- Proficiency in ServiceNow application suites beyond ITSM (e.g., ITAM, SPM, ITOM).
- Familiarity with leading process mining tools such as Aris, Celonis, and Signavio.
- Prior hands-on experience in business or technical roles that utilized ServiceNow solutions to perform or facilitate job duties.
- Experience working with government or public sector agencies
group id: cxjudgpa
